Asda are crackpots

texranger

Today i decided i needed a new keyboard for my computer, with no computer shops local the only place is Asda, so i decided to check on their website first and found this http://direct.asda.com/Microsoft-Comfort-Keyboard/000510081,default,pd.html great reduced from £14.94 to £10. so i went to my local store, but found these wwere still listed at £14.94 and they have a good stock (approx. 20) on the shelve, so i went to the desk and asked him about this and he said sometimes they do cheaper online and he advised me to go only order online for store collection as its free. i was expecting like they do with groceries and that is for the order to be passed to the store to be picked and then i get contacted when its ready, but no the email confirmation i get from the online order says approx. delivery 29 sept. 2011. which seems strange as the store has 20 already in stock and if i paid the £14.94 i could be at the store and get 1 in 10 minutes, rather than having to wait over a week for 1 to be delivered to the store for me to pick up

Sooler

Go and buy one for £14.94 so you can use it now.
When your £10 keyboard arrives, take the £14.94 receipt to the store.
Collect and pay for the £10 keyboard, then hand it back with the £14.94 receipt for a refund. Take the £10 receipt home Bonkers!!!

texranger

Sooler wrote: »

Go and buy one for £14.94 so you can use it now.
When your £10 keyboard arrives, take the £14.94 receipt to the store.
Collect and pay for the £10 keyboard, then hand it back with the £14.94 receipt for a refund. Take the £10 receipt home Bonkers!!!

the £10 one has been paid for online by debit card, but it is bonkers the way they work this

brettcta

the direct and groceries are done (as you now know) by different methods. you can't order online and then expect to waltz into a store (any supermarket, not just asda) and expect them to give you one from the shelf.

i worked at asda when they first started doing this and was involved in numerous eejits demanding to be sold items at the price they were advertised for online.

texranger

brettcta wrote: »

the direct and groceries are done (as you now know) by different methods. you can't order online and then expect to waltz into a store (any supermarket, not just asda) and expect them to give you one from the shelf.

i worked at asda when they first started doing this and was involved in numerous eejits demanding to be sold items at the price they were advertised for online.

who says i expect to waltz into a store (any supermarket, not just asda) and expect them to give you one from the shelf NOT ME

you order groceries online this order is taken and then passed to local store to be picked and then delivered.

my order for the keyboard was taken online, so they will be sending this order the my local store for me to pick up in 5 days, which what i said seems daft when the store itself has 20 sitting on the shelves.

also i NEVER demanded to be sold items at the price they were advertised for online, i asked a member of staff about this calmly and he explained what to do which i did.

brettcta

i never said YOU expect to waltz in there, it was a general statement.

and again, like i said, they're run in different ways. i guess they could try and mail your groceries, but then you'd be moaning that your aubergines were squashed when they were pushed through your door.

yes it seems daft that you have to wait for something that is sat on the shelf, but you've not bought the item on the shelf. you've bought one from their online DIRECT store which was around a fiver cheaper. as has been said, if you want the one on the shelf, pay for it

texranger

it is daft.

it was just a rant. as the other week i purchased pjs the same way £8 in store, the same ones £4 online

arcon5

Many large retailers with online precence run them seperately. Your assumption online orders are sent to stores may not be correct -- it will more likely be sent to a central warehouse where it is picked, packed and ready for collection that day.

Each business model has different overheads so this is likely the reason online prices are lower. Also the fact online they can add unlimited products at low cost whereas instore every square meter of shelving is valuable.

DCFC79

Its just how it is,

Squire_Fulwood

I have waltzed into a couple of stores in the past and got things cheaper. In the case of PC world I bought a media player on line and had to take a print out to the store where they took one off the shelf. It was £30 cheaper this way.

Something similar happened when I bought a TV from Currys. There were four packed TV's by the door. The assistant just took my print out and lifted one of them up on to the counter. I didn't check the in store price for that.

In both cases I could have bought the item (the same item) without having the print out but for more money so I guess I am one of those eejits Brettcta referred to.

brettcta

Squire_Fulwood wrote: »

I have waltzed into a couple of stores in the past and got things cheaper. In the case of PC world I bought a media player on line and had to take a print out to the store where they took one off the shelf. It was £30 cheaper this way.

Something similar happened when I bought a TV from Currys. There were four packed TV's by the door. The assistant just took my print out and lifted one of them up on to the counter. I didn't check the in store price for that.

In both cases I could have bought the item (the same item) without having the print out but for more money so I guess I am one of those eejits Brettcta referred to.

no, because i said supermarkets not electrical stores, so you get off scott free