Orange Data Charges Dispute

tmeah7

Don't bother contacting Olaf Swantee CEO of Tmobile & Orange. He's a waste of time & completly unprofessional. Heaven knows how he got the job - but I don't expect him to have it for long.

Tmobile is the worst company I've come across in a long time. Poor service and a contempt for customers exisits from top to bottom in that organisation. If you dont belive me just google "tmobile complaints".

I decided to email Olaf directly after failing to receive even an acknowledgement of my complaint from the CS director of all people!
Olaf didn't respond either.

What a joke company - I urge everyone with a legitamate complaint against tmobile to take it to CISAS - at the very least you will get some conmfort from knowing that it will cost tmobile £50 each time. Please do it!!

ilovemydebts

Why does everyone seem to want to blame someone else for their ineptitude. Why didnt the OP look at their previous data usage and figure out they needed more than 10meg, that would be to hard i guess, blame phone company instead far simpler. I recently went to Oslo and paid £15 for jacket pot, do i come back and complain, no do i write on boards like this saying its disgusting that other countries can get away with charing obscene amounts for a meal, no. As my boy would say man up. You used a service now pay for it. Next time leave the shiney phone at home.

unknown1988

Hi,
Ok first of all good news. I got £277.00 back, which was way more than I was expecting! I did email Mr Swantee and did not get a response. However, after waiting patiently for a few weeks I got fed up of waiting and rang them up and they claimed all my data charges had been waived. I did not do anything further after emailing Mr Swantee so I just presume my complaint had been fasttracked because of that email (I have no idea how it actually happened). Anyway I'm writing this so people can keep hope that there is a way out particularly if you know you have been ill-advised and have attempted to purchase a data bolt-on prior to travelling.

And in response 'ilovemy debts' as you can see I was ill-advised by a orange rep hence the low data purchase. Usually when you ask the phone company you have been with for a long time for advice you expect them to be correct. It's completely different from buying something and knowing the cost upfront.