blue screen issue!

glamrochick

will i still be able to use my cam without the software? my comp doesnt act slow though ,

glamrochick

ununstalled software, shud i take off logitech vid hd as well?

glamrochick

got another blue screen n logitech software is uninstalled:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Machine Name:
Kernel base = 0x81e4c000 PsLoadedModuleList = 0x81f63c70
Debug session time: Sat Sep 24 10:24:23.718 2011 (UTC - 4:00)
System Uptime: 0 days 4:08:30.684
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a de!!!!!! gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 807d27e4, The address that the exception occurred at
Arg3: c5fb87d4, Trap Frame
Arg4: 00000000

Debugging Details:

---

OVERLAPPED_MODULE: Address regions for 'IDSvix86' and 'IDSvix86.sys' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
fltmgr!FltpExpandShortNames+4e
807d27e4 8b4638 mov eax,dword ptr [esi+38h]

TRAP_FRAME: c5fb87d4 -- (.trap 0xffffffffc5fb87d4)
ErrCode = 00000000
eax=00000017 ebx=00000095 ecx=85459a38 edx=0000005c esi=84a79348 edi=00000094
eip=807d27e4 esp=c5fb8848 ebp=c5fb8868 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
fltmgr!FltpExpandShortNames+0x4e:
807d27e4 8b4638 mov eax,dword ptr [esi+38h] ds:0023:84a79380=85459a38
Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: ccsvchst.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 807d3805 to 807d27e4

STACK_TEXT:
c5fb8868 807d3805 84a79348 00000000 84a79348 fltmgr!FltpExpandShortNames+0x4e
c5fb8884 807d3f0b 84a70000 00000000 85459a4c fltmgr!FltpGetNormalizedFileNameWorker+0xab
c5fb889c 807d11a5 84a79348 00000000 84a79348 fltmgr!FltpGetNormalizedFileName+0x19
c5fb88b4 807bc1df 84a79348 00000000 00000000 fltmgr!FltpCreateFileNameInformation+0x81
c5fb88e4 807bc654 8545a32c 00000000 c5fb897c fltmgr!FltpGetFileNameInformation+0x31d
c5fb890c 8966bafa 00b83990 00000401 c5fb8940 fltmgr!FltGetFileNameInformation+0x120
c5fb895c 8966bd13 86b83990 c5fb897c 000d5b35 fileinfo!FIStreamGetInfo+0x108
c5fb8994 807b60f3 86b83990 c5fb89b8 43d78ee6 fileinfo!FIPostCreateCallback+0x133
c5fb89f8 807b9090 00b83930 00000000 86b83930 fltmgr!FltpPerformPostCallbacks+0x1f1
c5fb8a0c 807b95c6 86b83930 8698cc20 c5fb8a4c fltmgr!FltpProcessIoCompletion+0x10
c5fb8a1c 807b9c37 85fdbed8 8698cc20 86b83930 fltmgr!FltpPassThroughCompletion+0x94
c5fb8a4c 807cc643 c5fb8a6c 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2e1
c5fb8a98 81e90976 85fdbed8 86775008 849c74f4 fltmgr!FltpCreate+0x2a1
c5fb8ab0 8208b6b7 df912b37 8486bbfc 85d654f0 nt!IofCallDriver+0x63
c5fb8b80 82079aec 85d65508 00000000 8486bb58 nt!IopParseDevice+0xf61
c5fb8c10 82087084 00000000 c5fb8c68 00000040 nt!ObpLookupObjectName+0x5a8
c5fb8c70 8208c7be 04daf678 00000000 00000001 nt!ObOpenObjectByName+0x13c
c5fb8ce4 8208e36f 04daf6dc 00100081 04daf678 nt!IopCreateFile+0x63b
c5fb8d30 81e96c7a 04daf6dc 00100081 04daf678 nt!NtCreateFile+0x34
c5fb8d30 77ae5ca4 04daf6dc 00100081 04daf678 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
04daf6d4 00000000 00000000 00000000 00000000 0x77ae5ca4


STACK_COMMAND: kb

FOLLOWUP_IP:
fileinfo!FIStreamGetInfo+108
8966bafa 85c0 test eax,eax

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: fileinfo!FIStreamGetInfo+108

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fileinfo

IMAGE_NAME: fileinfo.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47918be3

FAILURE_BUCKET_ID: 0x8E_fileinfo!FIStreamGetInfo+108

BUCKET_ID: 0x8E_fileinfo!FIStreamGetInfo+108

Followup: MachineOwner

---

Jai_M

Google'n various parts:

'KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) ' returns:
http://support.microsoft.com/kb/903251
"This problem may occur if the computer is infected with a variant of the HaxDoor virus. " HOWEVER keep reading...

'OVERLAPPED_MODULE: Address regions for 'IDSvix86' and 'IDSvix86.sys' overlap' and 'PROCESS_NAME: ccsvchst.exe' points to:

Symantec, Norton 360.

It looks like nortons dying in the middle of a scan.

Various posts suggest uninstalling norton and installing MS's http://www.microsoft.com/security_essentials/

closed

backup and reinstall windows (from factory restore partition or disc) and avast 6 free instead of norton, or follow the speedup sticky thread.

glamrochick

blue screen occured before i put norton on though so probs isnt that and would like to keep it on for the scanning, i got windows put on again cos it disappeared , had blue screen before that and not long after as well so that didnt seem to solve the problem

RaiderHammer

My experience is with blue screens is they are hard to put right. Back up now like others have said. When I had blue screens on an old laptop I went to switch it on one day and it wouldn't boot up. end of pc. Back up now if you haven't already.

glamrochick

i put things on a usb pen drive that i want to keep so that will be ok? yeah so eventually i will save up and buy a new PC, will look in PC world, on the site the £700 dell had an HD screen its probably a very new PC

RaiderHammer

glamrochick wrote: »

i put things on a usb pen drive that i want to keep so that will be ok? yeah so eventually i will save up and buy a new PC, will look in PC world, on the site the £700 dell had an HD screen its probably a very new PC

If you need a pc for normal use you will find one a lot cheaper than that. Look around and look for the occassional bargain prices in places like PC World.

glamrochick

yep i wanna get it from PC World, im a student too so would like a discount