Holiday company saying it's not booked!

zaax

Got that sort of thing with SKY.

Sky: You can't have HD for free (I paid £6 for 1/2 price HD and this month the 1/2 price has ended).
Me: It says on your website BBC HD is free (to air)
Sky: Hang-on I'll check.
Sky: Yes its.
Me: What about other channels
Sky: Only BBC HD
Me: What about ITV HD
Sky: No
Me: It says on your website...

I hung-up

ThumbRemote

Techhead wrote: »

I don't think the company demonstrated incompetence; they weren't able to locate a booking in a highly unusual situation. Perhaps it needed someone with knowledge of a forensic method to retrieve it if a straightforward search failed?

So, a holiday company that can ONLY search their database of bookings using the booking reference number. No ability to search by name, address, destination, travel date etc.

A system like that would be substantially worse than having some incompetent staff who just didn't know how it worked.

unholyangel

ThumbRemote wrote: »

So, a holiday company that can ONLY search their database of bookings using the booking reference number. No ability to search by name, address, destination, travel date etc.

A system like that would be substantially worse than having some incompetent staff who just didn't know how it worked.

You'd be surprised how primitive travel agents booking systems can be. Think back to DOS or an old amstrad!

It could be that the staff member that solved it had knowledge beyond their job - perhaps if they used to work in a different department. It could be that they knew from booking holidays via their employers themselves that the booking reference shows up on the customers bank statement, or that the hotel/flights booked will have the agents booking reference with the relevant suppliers.

Nothing to stop the OP writing and asking for a "goodwill" gesture (discount on future purchase/partial refund from current holiday/upgrade on something/free insurance, car parking, airport lounge or transfers perhaps) for the time spent in trying to fix a mistake on their end.