Massive Phone Bill despite buying an EU Bundle -SETTLED UPDATE

m0nkeymrs01

Hello I am just looking for some advice, I have recently received my phone bill following 12 days in Europe (France & Spain) the bill is £350 :mad::mad:

My bill normally comes in at around £85 its for two iphone contracts combined. Before I went I bought a bundle for £3 a day that would allow 30mb of use. This was going to add an extra £42 (thereabouts). Whilst away I sent a few texts but had budgeted for a bill of around £150 - it was important for me to budget as I was made redundant on 31st September.

I have phoned Orange today and they said that one day two of my holiday I ran up £49 of charges on roaming in a few minutes... How is this possible? I absolutely did not download anything, I used my phone for Facebook, bbc news, sky sports score centre etc.. but brief visits to each I didnt upload photos either.

Anyway my main query is to do with an older thread I have seen on here to do with a £50 EU limit? Does this still exist? Orange never mentioned it to me?

I know I did use my phone so please dont shout at me saying I shouldnt have used it but I feel that the bundle may have been mis-sold to me 30MB doesnt mean anything to me, I told the man on the phone the sort of thing I intended to use and he sold me the 30b a day bundle... how can I have gone so massively over?

Orange say they cannot give me a breakdown of what I was doing/visiting at times such as the £49 spike

I would be so greatful for any advice

grumbler

Your bill is because of buying the bundle, not despite of buying it.

Unfortunately, if you buy a bundle you automatically opt out of the default €50 limit.

Regarding a misselling of roaming bundles it is hardly a surprise for Orange. However, what did you expect from them?
Would you not blame them later if they advised you to buy, say, 300Mb and you used only 100Mb?

m0nkeymrs01

grumbler wrote: »

Your bill is because of buying the bundle, not despite of buying it.

Unfortunately, if you buy a bundle you automatically opt out of the default €50 limit.

But I had no idea this limit even existed until today? SHouldnt they tell me on the phone?

grumbler

I don't think that they had to.

m0nkeymrs01

I honestly could cry, I cant believe I agreed to pay £42 for something that would have cost £50 but in fact has ended up costing me more than £250 and they do not have a duty to disclose the limits.

Having read a whole lot of other threads on here, I just want to clarify that my data roaming and location services were turned off when I wasnt intentionally browsing

grumbler

m0nkeymrs01 wrote: »

I honestly could cry, I cant believe I agreed to pay £42 for something that would have cost £50

€50 is the cap. You have no idea what exactly you could have got before having been cut off.

Having read a whole lot of other threads on here, I just want to clarify that my data roaming and location services were turned off when I wasnt intentionally browsing

However, when you were browsing you were not able to control the data being used in background, like some updates.

m0nkeymrs01

Regarding what the advised me to buy, I would anticiapte that they could look at my normal monthly useage and work from there with me on what I may or may not use. I would rather have set the budget for a bigger bundle if thats what I needed.

sharpy2010

This is exactly the reason I was scared to even turn my smartphone on when I was in France last year, let alone use it.

Reading this, I'm glad I didn't use it.

Elle7

Did you prep your Iphone for going abroad?

It is a data heavy phone, and if all you did was turn the roaming and data off and then back on again when you needed it, everything on your phone will have been using the internet when you turned it on. It will have checked your emails, updated, apps will have connected...

Also, facebook can be quite heavy to load. We were advised not to use it while in Greece recently, as it's data heavy.

TakeThis

m0nkeymrs01 wrote: »

Regarding what the advised me to buy, I would anticiapte that they could look at my normal monthly useage and work from there with me on what I may or may not use. I would rather have set the budget for a bigger bundle if thats what I needed.

Yours is/was their biggest bundle. 30MB per day and £3.07 per MB if you go over 30MB in any one day.

So it looks as if you went a total of 100MB or so over your limit.

m0nkeymrs01

Elle7 wrote: »

Did you prep your Iphone for going abroad?

It is a data heavy phone, and if all you did was turn the roaming and data off and then back on again when you needed it, everything on your phone will have been using the internet when you turned it on. It will have checked your emails, updated, apps will have connected...

Also, facebook can be quite heavy to load. We were advised not to use it while in Greece recently, as it's data heavy.

No I didnt prep it and I agree that when I turned roaming on it pushed through emails etc and I anticipated this but that doesnt make sense as to why I have done that throughout the holiday and on some days stayed well within the 30mb limit and then others I have been charged £49 for a couple of minutes use. I didnt receive any emails that I downloaded from etc...