Default on payment but not my fault. Please help.

MissKeith

But grumbler was right. It is your fault, even if she hadn't renewed it, you still would have had a rolling contract in your name which you admit you forgot about.

And you should probably drop the attitude, people don't take kindly to those who have a paddy about advice/information that is factually correct but not what they want to hear.

I would be begging for a goodwill gesture and raising the question why O2 would send your upgrade to someone else's address without further security checks. If these checks were completed and she could bypass them because you had given her all your information then I'm afraid you MAY be SOL.

grumbler

Firstly, you seem to have missed my first post, or simply ignored it.
Secondly, you told us originally about some fraud. I don't see any fraud because you gave your partner full control over the account. She has not broke into it without your permission.
Thirdly, the bill would had run up even if she didn't renew the contract. And even without a new handset roaming doesn't come cheap.

And finally, unlike you, I have not said a single rude word. I just summarised the facts and left it to you to answer the question.

Crazydave1990

I never said he was wrong? sheesh, I merely stated that I don't need to be told something that I already know.

And as for the "Rolling Contract", yes, that makes perfect sense. however, the contract didn't simply roll on to a month to month basis. It was renewed without my consent, completely different to it simply carrying on month to month. I'm sure you agree.

But thanks for your reply, the latter of it was helpful.

Silk

Hi Dave,
IMO the only way you are going to resolve it is to write to O2 and politely explain the situation ...they will be able to follow it with the history ...and ask them to remove the default now the situation has been cleared.
Whilst fraud has taken place O2 would not have any way of knowing that at the time assuming bills were still being paid etc and a good amount of blame remains with yourself and obviously your ex.

Crazydave1990

I apologise for my comment. I simply didn't find what you was saying as pleasent, as I already know what you said, and it seemed like you was just trying to make me feel belittled.

The best thing I guess I can do is contact the Communication Ombudsmen.

grumbler

Crazydave1990 wrote: »

And as for the "Rolling Contract", yes, that makes perfect sense. however, the contract didn't simply roll on to a month to month basis. It was renewed without my consent, completely different to it simply carrying on month to month. I'm sure you agree.

I agree, but this makes no difference except the final amount your were chased for.

Silk

Crazydave1990 wrote: »

The best thing I guess I can do is contact the Communication Ombudsmen.

Hi Dave,
They won't help you untill you've exhausted the avenues such as writing to O2 and asking them to remove the default.

grumbler

Silk wrote: »

They won't help you untill you've exhausted the avenues such as writing to O2 and asking them to remove the default.

It's unlikely, but O2 can show a goodwill and remove the records.

However, if they refuse, I don't think that the ombudsman will be able to help because they deal with the facts, not with emotions.

Silk

grumbler wrote: »

It's unlikely, but O2 can show a goodwill and remove the records.

However, if they refuse, I don't think that the ombudsman will be able to help because they deal with the facts, not with emotions.

I agree, it's down to being nice to O2 as they will have the final word and they cannot be forced to remove the default.

That said as you say the ombudsman deals with facts.
The facts are the "ex" took out a contract in someone else's name which is fraud ...the outstanding has been settled and assume the ex now has the contract in her name or non at all.

I think if all else fails the option of the ombudsman is still a chance but thats a long way off and last resort.

chanz4

the op compromised security by giving his details out, it should be reported to the police if he thinks its fraud