Lloyds TSB

flossy_splodge

I have just discovered that Lloyds online banking feel free to make arbitary decisions about their customers choices in operating their accounts.
I went to make a payment online to a payee that I only have to transfer money to occasionally.
That payee was not shown in the list where I expected it to be.
I went into town to my own branch to ask them why, on further investigation, I discovered that ALL my payees had been removed!
To say i am not happy is an understatement! Their explanation is that if a payment is not made within a 12 month period they 'tidy up' the account. :eek: By whose authority I ask?
I am absolutely livid.:mad:
Some jumped up little programmer has decided that they know better than me how I wish to operate my account. Without warning or reference to me. How dare they!
I've never had this happen at any other of the banks that I hold accounts with so whats wrong with LLoyds?:mad:
It is not that quick a job to trawl through piles of files and reestablish all the information required to set these payments up again.
I am seriously considering whether I want to stay with Lloyds after this.
Rant still in progress.:mad::mad:

david39

I've always understood that lapsed payee details will drop off the list after twelve months of non-use. I also believe that applies to direct debit mandates that have fallen into 12 months' disuse.

noh

13 months for DDs

MoneySaverLog

They may well have seen that the payment you made 13 months ago was a one off and made the assumption you'll never make a payment to that account again. It can be a good thing, and bad thing in a way. The good thing being that it would stop someone accidently selecting the wrong account to pay. The bad that you lose a payee you pay infrequently.

pwuk

flossy_splodge wrote: »

I have just discovered that Lloyds online banking feel free to make arbitary decisions about their customers choices in operating their accounts.
I went to make a payment online to a payee that I only have to transfer money to occasionally.
That payee was not shown in the list where I expected it to be.
I went into town to my own branch to ask them why, on further investigation, I discovered that ALL my payees had been removed!
To say i am not happy is an understatement! Their explanation is that if a payment is not made within a 12 month period they 'tidy up' the account. :eek: By whose authority I ask?
I am absolutely livid.:mad:
Some jumped up little programmer has decided that they know better than me how I wish to operate my account. Without warning or reference to me. How dare they!
I've never had this happen at any other of the banks that I hold accounts with so whats wrong with LLoyds?:mad:
It is not that quick a job to trawl through piles of files and reestablish all the information required to set these payments up again.
I am seriously considering whether I want to stay with Lloyds after this.
Rant still in progress.:mad::mad:

In my view this is a good thing.

Housekeeping is good and benefits security in my view and demonstrates initiative where I expect many account holders will treat their accounts lethargically and with a certain degree of indifference, then be ready to blame everyone and anyone else, if their account becomes compromised.

If this annoys you - better to jump ship but in my experience there are far worse examples of service. Check the terms and conditions.

Although in my view, good for Lloyds - a first rate high street bank and generally the levels of service are exceptional.

Good luck.

hermante

How difficult is it to set up the payee again? They even pay for the phone call to you!

anamenottaken

hermante wrote: »

How difficult is it to set up the payee again? They even pay for the phone call to you!

Not difficult but time-consuming (having to check each digit of the sort code and account number)!

jonesMUFCforever

Would have taken a lot less time than to type your first post!

flossy_splodge

What a silly assumption. It depends on whether you have all the necessary info to hand (my house is currently being decorated so everything is shut away) AND how MANY payees have need of being reinstated!
Personally, I don't require to live in a nanny state, I like to retain control of MY bank axccount o run it in MY way at all times, not assume some faceless clerk knows better than me what will work in MY life.:mad:

System

You do not need to reinstate all the payees immediately.

You will only need to create a payee as and when a payment is required (one at a time), and you will have up-to-date details for the payee (from the bill for example) so you know the funds are being paid to the correct place.
(Your old payee setup may have become out of date if the recipient had changed their details )

EarthBoy

First Direct do exactly the same. Payees that you haven't paid in 12 months are automatically deleted.

If you don't like it you could change to Nationwide. Payees on my Nationwide FlexAccount stay there for ever; even if I've never paid them at all.