holiday problem

ajs4

hi can anyone help...a holiday company has just admited that a problem we had with a holiday was there fault and sent me vouchers to use with there company do i have to exept these

visidigi

depends.

more info required - also thread would be better moved to the Consumer Rights Board.

luci

If the company has accepted fault then you do not have to accept vouchers and can insist on a cash settlement.

savvy

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].