Reported a leak? - how long to attend?

SALOPMAN

We have a strange location for our water meter - this and 2 other houses were originally 3 show houses so the stop tap and water meter were put alongside a public footpath over a hedge away from our boundary, technically the access to the meter and tap is about 2 metres from our boundary - on friday afternoon I noticed a eakage of water across the main rd coming from around where the 3 access points are which are buried in some very "lush" green grass which is very spongy due to a water leak, i checked with the other 2 houses and the lady on the end said ahh i have noticed a reduction in pressure on toilets last few days - so one assumes its her meter leaking, i reported it to Sev Trent at 7pm on friday night - was given a ref nr - he said they would be out later that day, so far nothing?? How long before I ring again - and just wondered who pays????

Swipe

If it's leaking at the meter they will repair it free of charge with no quibbles. They are normally pretty quick to come out to a newly reported leak, within 2 days.

SALOPMAN

Good News
Been out this morning and come back and there is a huge Blue Arrow on road pointing to leak so someone must have come out and "had a look"

Gothicfairy

For the record as this is sorted out :

OPs attend major leaks within 24 hours and minor or private within 7 days.

9 times out of 10 they will be with minor leaks within 2 days but it can take longer and some private leaks can be 2 weeks.