Money off coupon 'chat' thread

bargains4365

mickey.p wrote: »

I'm trying to get Tesco to send me their coupon policy but so far it is like getting blood out of a stone!

This is what I have so far:


Please allow me to explain our coupon policy;

From now on, we accept all Tesco and supplier/product coupons as long as you have purchased the product, and we will continue to issue and accept Tesco Price Check coupons on the rare occasion that your shopping is cheaper at Asda.

We have carried out a lot of research into finding out what our customers want when they go shopping, and the feedback shows that one of the key things is lower prices. We are very committed to helping our customers spend less at the checkout, so we have taken this feedback on board and have already dropped the price of 3000 popular lines.

We would not have been able to invest so heavily in our Big Price Drop without reviewing some of our current offers and unfortunately, the acceptance of competitor coupons was something that we could not sustain. However, we believe that our customers will welcome cheaper prices over being able to use an occasional competitor coupon.

I hope this explains our position.


Is it me or is this just too vague?

This is the reply I received when I complained, had to edit some of it as it is personal to me..Hope this helps with any confusion in the future.

Dear *******

Thank you for your email. My name is *****; I am the Customer Service Manager who will be dealing with your issue today.

I am sorry to hear of the problems you experienced at our Tesco store recently when you tried to redeem your internet coupons for the Fairy liquid.

Please allow me to explain, there is no limit for the amount of internet coupons we can accept at our tills, provided the products identified on the coupons have been purchased. Therefore if you purchase 5 bottles of washing up liquid and you have 5 coupons where each serial numbers are different, these coupons should be accepted at the checkout. Further to this, printed coupons are accepted but photo copies with the same serial number are notaccepted.

To ensure there is no further confusion at the ***** Store, I have spoken to the Duty Manager who advised she will ensure all staff are aware of the coupon acceptance policy. Also, your complaint has been logged under reference number ******* for the attention of the relevant department.

Please accept my apologies for any inconvenience you have been caused; should you need any further assistance please don't hesitate to contact me.
Kind regards

Tesco Customer Service

irinaE

Does anyone can print coupons from iPad?:( I got one for my birthday:beer: and I was so happy I can use it for this..but doesn't work:(

For lenor I used chrome and was on SSM..

Thank you

myrtleturtle

Lenor (yellow/blue) 1.4L is £1.68 in T's at the moment too

Soworried wrote: »

MrT has changed the price on lots of the Lenor fabric softeners, now £1.50 so 50p with the coupon.

LaaCaz

Had a nice trip to Mr T's today £80 shop down to £50 Used the young male SA I've used before and had a chat and a giggle and my new nickname is 'coupon lady' (I've had worse!). Lenor, bold, fairy,ariel, walkers, pantene, pampers and a £6 off £40 mocs used; plus I got 229 clubcard points, a 10p off petrol and another voucher printed at the till

LaaCaz

My response from Tesco re coupon acceptance:-

Thank you for your email regarding our Clubcard vouchers and coupons.

Coupons can only be redeemed if you have purchased the product shown on the coupon. We do not accept damaged, copied or defaced coupons. Please see our Terms and Conditions as follows:

Supplier Coupons

• Issued by suppliers such as Coca Cola, Ariel, etc.
• The coupon can only be redeemed if the customer has purchased the product
• Check the coupon is in date
• Some suppliers use a watermark on their coupons
• If the coupon does not scan, enter the bar-code manually.
• No change can be given

Clubcard Vouchers

• Coupon cannot be taken as a non scanned coupon under any circumstances.
The store will lose money
• No change can be given
• Name on the voucher must match the name on the Clubcard
• If voucher is not damaged and cannot scan, read the message displayed on the
till and return to the customer
• If voucher is damaged and will not scan, call a Team Leader to contact
Clubcard and request a new voucher whilst customer is present

Points Value Vouchers

• The product must be purchased or the required spend value must be met,
otherwise the voucher will not scan
• If the product has been purchased or value spend has been met and the voucher
does not scan, call a Team Leader to report the issue to the Stores Helpdesk
• If the coupon does not scan but the customer has purchased the product, the
points can be added manually at the Customer Service Desk

Competitors’ Conditional Spend Coupon

• We no longer accept competitors coupons

Internet Coupons

• The product displayed on the coupon must be purchased
• Check the coupon is in date
• Coupon can be in colour or black and white but must not look like a
photocopied coupon
• If the coupon does not scan, enter the bar-code manually

Luncheon Vouchers

• Must be in date
• Full value of coupon must be used
• No change can be given
• Only food and drink can be purchased
• If the coupon does not scan, enter the bar-code manually

Healthy start vouchers

• More than one voucher can be used providing the correct amount of product is
purchased
• Check the voucher is in date
• Issued by the governments to be used on cow's milk, long life or UHT (NOT
goats, soya, evaporated or flavoured milk(fresh fruit and vegetables, infant
formulae milk (not for babies older than 6 months)

Variable Value Coupon

• Check the coupon is in date
• No change can be given
• Full value of coupon must be used
• If the coupon does not scan, enter the bar-code manually

Coinstar Coupon

• Coinstar coupons can be exchanged for cash at the Customer Services Desk or
used towards payment of goods.
• Located on the back is a box, using a coin rub the box and the "Coinstar" logo
will appear. (Security feature to ensure the voucher is genuine).

In closing, I hope that this information has been helpful however, should you need any further assistance then please don't hesitate to contact me.

Kind regards

Nicola Fagan
Tesco Customer Service

Soworried

myrtleturtle wrote: »

Lenor (yellow/blue) 1.4L is £1.68 in T's at the moment too

Thankyou, I got two of these today. :j

AMMat158

karolina-voucher wrote: »

Premier stores FREE walkers crisps pack
http://www.premier-stores.co.uk/

How long did it take for the email with the voucher to arrive karolina?
I had a pop up box saying we have sent you an email with the voucher in but
I've been waiting 3 hours and nothing so far

slm6002

I still havent received mine and like you have been waiting since this morning

springbank

Anyone received their e-mail for the free crisps yet - if I remember last week the coco cola e-mails came through immediately.

missladyannie

If anyone has the £1.50 Fairy Platinum Dishwasher vouchers or £1 Gilette Venus vouchers from SSM/Before I shop then the Fairy Platinum tabs are on offer for £5 in Tescos (down from £10.50) and Gilette Razors are £3.74 so quite a good deal for both with the vouchers!