Virgin Wines - Scam Alert

Meepster

bankersmug wrote: »

Just fell prey to the same scam. More fool me I know for not reading the small print. Still, the end result is that I won't buy from Virgin Wines again because I feel the offer is disingenuous. If it said, '£40 OFF a case of Wine*
*When you join the Virgin Discovery Wine Club then fair enough. By the look of the internet forums though, we are not alone. Virgin must be paying an entire department to deal with these complaints - why not save the money, maintain the good reputation of your company and pass the savings onto the customer?

Or why not cancel the membership to the Wine Club?

Just because you didn't read the T&Cs, it doesn't make it a scam...

vuvuzela

bankersmug wrote: »

Just fell prey to the same scam. More fool me I know for not reading the small print. Still, the end result is that I won't buy from Virgin Wines again because I feel the offer is disingenuous. If it said, '£40 OFF a case of Wine*
*When you join the Virgin Discovery Wine Club then fair enough. By the look of the internet forums though, we are not alone. Virgin must be paying an entire department to deal with these complaints - why not save the money, maintain the good reputation of your company and pass the savings onto the customer?

Your not reading what you sign up for does not make it a scam. Makes you look a bit of a fool tho

bankersmug

vuvuzela wrote: »

Your not reading what you sign up for does not make it a scam. Makes you look a bit of a fool tho

As I'm well aware and stated in the post. Thank you for pointing it out though . That's one bit of small print I did see.



http://www.guardian.co.uk/money/2009/feb/21/consumer-affairs-wine-clubs

oitension

I called Virgin Wines three times after I placed one order.
1st:
I asked to cancel all the orders right after I placed it. The customer service told me all my orders had been cancelled and promised me I will receive the cancellation e-mail in 48 hours.
2nd:
After two days, I called Virgin Wines again since I had not received the cancellation e-mail. The customer service told me this order has been processed so it cannot be cancelled. They only cancelled the future orders at last time I called. They told me they will send me a shipment confirmation e-mail with FedEx tracking number. Virgin Wines even told me I can call FedEx to refuse the on-the-way package by the tracking number.
3rd:
After two days, I called Virgin Wines again since I had not received the tracking number. The customer service told me Virgin Wines does not have the tracking numbers for their customers to track the orders. She told me the order has been shipped through FedEx; and I have to obtain this tracking number through FedEx. There is no way Virgin Wines would know the tracking number of their shipped product since it is the responsibility of FedEx. This madam also told me she is not the ladies I talked before so she does not know what they promised me. I asked to speak to her manager, and she hung me up.
I called FedEx. FedEx told me there is no package coming to my address through them.

gregg1

Yield wrote: »

If you use the voucher from ilovefilm for vigin wine you automatically get signed up for the virgin wines wine club and get sent their wine without asking....:(:(:(

It's not a scam. I had a voucher but took the time to read the terms and conditions before I ordered and realised it meant joining the wine club. I chose not to use the voucher!!!

Saver_addict

I think the above member is talking about Virgin Wines America as they use FedEx. I use Virgin Wines UK and they use city link.

The vouchers are similar to what other companies send out- they want you to join one of their regular services. Read the t&cs on the back, if you don't want to join... Don't join, simple.

battleborn

Always read the terms and conditions is the rule of thumb.