Problems with Octagon insurance and NCB proof?

puddy · 17 September 2011 at 11:40AM

My OH has insured his car with Octagon insurance this year. He sent them proof of his NCB from his previous insurer Insure by Royal Mail recorded delivery. The tracking number confirms it was received by Octagon on 14th September, they are denying all knowledge of this and keep telling us the insurance will be cancelled.

He has rang them several times and emailed them copies of his renewal quote (stating the NCB) from Insure both as a PDF and jpeg images. The first time they said they didnt have systems to open a jpeg image, so he had to send it by PDF now they are saying that this isnt proof of NCB.

They are still threatening to cancel the insurance. He doesnt have the original statement of NCB by Insure as this is what he sent by recorded delivery

Whats our best next step?

To make matters worse, he had to claim the other week as someone went into the back of him so he has a current claim with Octagon and they are threatening to cancel the insurance!

Quentin · 17 September 2011 at 11:57AM

Escalate this by writing (or emailing) an official "complaint" about the way they are treating you stating what you have said here regarding the tracked delivery.

Former_MSE_Andrea · 20 September 2011 at 12:47PM

Hi Octagon has asked us to post a reply on its behalf. MSE doesn't endorse anything a company says on the forum.

We are very sorry to read about the experience you have received with Octagon Insurance to date.

As we are unable to identify you from your post and would very much like to resolve this situation for you, please could you email us on MSE@octagoninsurance.com:
- Your name
- Your Policy Number
- A contact telephone number
- A convenient time to call you

Thank you

Octagon Insurance

Chester1979 · 7 May 2012 at 3:05PM

Very similar problems to the opening post.

Said I had insufficient NCB's. Phoned and if by magic, they reversed their claim. Have requested written confirmation of this but have received nothing.

Received a letter chasing up a response to a 'renewal pack' that I had never received.

Took out insurance with others and issued a complaint via email. Not surprisingly I'm advised of a potential delay in a response due to email issues and referrred to an 0844 number (4-5p a minute?!)

Shocking company. Cheap? Maybe, but should you go with this company, be prepared for their antics and make sure you have a clear record of whatever you send them.

Appalling