Buyer not happy - best way to handle it?

MissGivings_2

Spendaholic_Chick wrote: »

That's weird, why did she bother emailing you if she doesn't want a refund or to return the shoes?

I've got a similar issue at the moment, sold an item as used, buyer says it's stained and ripped - it definitely wasn't when it left here! I offered to refund the item price but she wants me to refund the item price plus postage so I'll be out of pocket - when I said this she opened a dispute :mad:

It's only £1.89 for them item and £2 for postage but I'm so irritated by this cos I just know she's gonna leave negative feedback which I don't feel I deserve....grrrrr

A refund should be the original item price and the original postage price paid.
Or did you mean that she also wanted you to pay her return postage cost?

Jen_Jen1985

graspthenettle wrote: »

It may be a 'waste of time' but its the only way to prove that the seller has them back.

Recorded delivery is considered a waste of time because it rarely tracks and you only need tracking if the seller is being difficult and you think they may claim not to recieve the item back.
If you really need tracking you should use a courier or SD, but as said before, a bit pointless on a £2 item.

eeeeeee

shes got your shoes ... and shes got your money ... who said ebay is fair too sellers ?

pulliptears

Natti_A wrote: »

UPDATE:
Just had an email response from the buyer, she doesnt want a refund and hasnt asked for a partial refund on them.

eeeeeee wrote: »

shes got your shoes ... and shes got your money ... who said ebay is fair too sellers ?

??????????????????

soolin

eeeeeee wrote: »

shes got your shoes ... and shes got your money ... who said ebay is fair too sellers ?

Why do you say buyer got the money, I see nothing to suggest that?