Buyer not happy - best way to handle it?

Crowqueen

If they were on auction and didn't attract more than 2 bids the buyer then might have bid a lot more.

Also, buyers are entitled to get what the listing says, regardless of how much they paid.

You should never try and over-describe items, you should always make sure to show the condition quite closely; buyers can only rely on your listing so your idea of VGC might not tally with theirs and having bought them, they are entitled to receive something reasonably commensurate with how they were described.

Saying "what do you expect for ..." betrays a lack of respect for buyers IMO (who are just as much part of the transaction as you are), you should always try and make sure people are happy with what they receive, whether they paid you £1, £10 or £100.

Antoninus

What a miserable cheapskate. You've done all you can, I really wouldn't worry about it.

Oliver14

ktuludays wrote: »

it is frustrating when someone expects the earth for £1.99

if it was something that important for your wedding, would you really pay £1.99?

in reality is a small mark on the heel going to be that noticeable on the big day?

I really dont understand that attitude no wonder some sellers have problems. The price is of no consequence buyers want the item that is as described in the listing. Why is that such a hard concept for some sellers to comprehend?

Natti_A

cavygirl wrote: »

The problem with selling anything on ebay is that you have to really scrutinise everything you list. Any mark whatsoever should be mentioned in your listing to give you protection in the case of complaints later on.

I will say that I am normally very careful listing on Ebay. Another pair of shoes that I sold last week had the damage described in detail, along with the offer of photo's for the bidders who wanted to see the damage themselves and judge it. That damage was not hugely noticeable when the shoes were worn, but obvious to the buyer looking over them.

The thing I will admit to is that this was the last item listed of approximately 30, and that I had been doing it for hours. I thought that I looked them over properly before listing, and can even recall doing so but clearly I missed this mark. I am honest about condition on my listings, if something is in less than good condition I will be the first to say. Hence my embarassment at the email I received yesterday.:eek:

I still have not heard from the buyer, am waiting to see what she wants me to do.

Thanks for all the comments.

steveE2

I would offer a refund,partial or full it's up to you
If she does return and you refund purchase price and original postage you have lost the actual amount it cost to post,she has lost the same but you have the shoes to resell.
Presumably it was more than the £1.99 cost of the shoes to post,personally I would refund in full tell her to keep the shoes and have a great wedding day.
Bad feedback and low stars that she may leave are worth a lot more than £2

Natti_A

UPDATE:
Just had an email response from the buyer, she doesnt want a refund and hasnt asked for a partial refund on them.

She has told me that I need to be more thorough in future with my item, so I presume that I'm gonna get some neg feedback from her

I will say that she agreed that other than this mark they were in excellent condition - I'm glad shes acknowledged that, as it does make me feel slightly better about the listing I made.

Thank you for all your advice.

Spendaholic_Chick

That's weird, why did she bother emailing you if she doesn't want a refund or to return the shoes?

I've got a similar issue at the moment, sold an item as used, buyer says it's stained and ripped - it definitely wasn't when it left here! I offered to refund the item price but she wants me to refund the item price plus postage so I'll be out of pocket - when I said this she opened a dispute :mad:

It's only £1.89 for them item and £2 for postage but I'm so irritated by this cos I just know she's gonna leave negative feedback which I don't feel I deserve....grrrrr

Natti_A

Yes, I think the point of her email was basically refusing my offer of a refund; as she didnt want to pay for postage (cost me over £3 to post to her + cost of packaging). I presumed as she admitted that the rest of the condition was excellent that she may have decided to use them anyway?

I'm prepared to comment on any neg feedback though to put my side across - but I accept its my mistake.

graspthenettle

shaun_from_Africa wrote: »

Why?
They only need to be returned trackable if the buyer has opened a dispute. Recorded delivery is a total waste of time for something valued at less than £2.

It may be a 'waste of time' but its the only way to prove that the seller has them back.

Re why the seller contacted the OP and didn't want a refund, perhaps she wanted an apology. The OP was polite and apologetic, the buyer didn't bother to take it further.

porto_bello

Spendaholic_Chick wrote: »

That's weird, why did she bother emailing you if she doesn't want a refund or to return the shoes?

Maybe she'll wait until after she's worn them at the wedding, and then send them back ... I'm sure it happens!

Natti_A wrote: »

I'm prepared to comment on any neg feedback though to put my side across - but I accept its my mistake.

On the plus side, at worst you'll get a negative from her ... somebody else, rather less fortunate, is getting her hand in marriage! :silenced: