Dell Laptop Problems

SmartRRRR

Have you tried the suggestion I made and reseated the connector?

It's not difficult, not real techie stuff, there's nothing to 'break' in case you are concerned. I think you might find that's the problem.

blondie21

SmartRRRR wrote:

As Zappahey mentions, go to the Dell support site and enter your service tag, follow the instructions to get a response.

However, I would suggest you browse the Dell user forum and you'll see how common the fault is.

http://www.dellcommunity.com/supportforums/board/message?board.id=insp_general&message.id=236474&query.id=449577#M236474 is a thread that might help, there is a suggestion that you could try reseating the connector. Don't try following the instructions about the 'k' keyboard screws -Dell's page with that information is here (the 6400 and 510m are the same); http://support.euro.dell.com/support/edocs/systems/ins510m/sm/keyboard.htm

HTML manual is here;

http://support.euro.dell.com/support/edocs/systems/ins6400/en/sm/index.htm

how do i reseat the connector ? sorry for being an idit ut i am scared of doing even more damage......could you advise me ?

SmartRRRR

I was not on line last night and missed this post.

To reseat the connector you unplug it and then just plug it back in again.

mobfant

I have a problem with the zero key, in that it doesn't work. just rang dell (after putting up with it getting worse for a few months - and they've said they'll send me out a whole new keyboard. For free, as I'm still under warranty.

mobfant

Defintiely use the saynoto... number as you might have to wait for ten minutes or so on hold

blondie21

well.... rang Dell yesterday after getting no reply to any emails and was onthe phone for almost an hour andthe whilst being transferred again got dis-connected and had to ring back.......holing on another hour.
still no further on......

blondie21

SmartRRRR wrote:

I was not on line last night and missed this post.

To reseat the connector you unplug it and then just plug it back in again.

do you mean just unplug the lead going to the mains and replug in again ?

albertross_2

he/she means remove the keyboard, and reseat the ribbon cable connector on the motherboard, as described in this link above:

http://support.euro.dell.com/support/edocs/systems/ins510m/sm/keyboard.htm