Vodaphone contract can i cancel early without any charges

webby2108

My current contract with vodafone is about to rise, ive had enough of price increases with the company. I already have to pay £3 a month to be able to pay by DEBIT CARD no way near what it would cost them to process the transaction, this is because they cannot be trusted with direct debit and always take it out on the wrong dates. I have already been a victim of fraud with them as a member of staff has used by details to take out a contract which was not a isolated incident as people living in my area experienced the same problem.

grumbler

Vodafone to Change Prices from 11 Oct 2011 - just a few lines below your thread.

Vodafone price changes October 11th
Vodafone prices increase in pay monthly contracts

Regarding the debit card charges, see Vodafone Catalogue of Mess Ups. Am I right that webby2108=wooly2708? Why is it 21 this time?

Buzby

None of those reasons are valid for termination, UNLESS the increase is over 10% what you agreed to pay. The debit fee is used by many to leverage a DDM payment, and like you I do not allow them free reign with my money. For the reasons you outlined, I refised to pay Virgin and their £5 non-DD fee was challenged. I was about to take them to court, but they cleverly reduced it to £3.50pm, making it more difficulrt to win if going to court as the cost was 'reasonable'. You should use this tack with V, saying the have already broken your trust, and you see no reason to be penalised - deal with them in writing, NOT on the phone.

grumbler

I've seen this 10% figure many times here. Could you direct me to it's origin?

1962davew

Go to phones4u they will buy your contract out.
I went last week and I have 11mths left which is worth £230, they offered to buy it out and give me the new LG Optimus 3D mobile.
This included trading in my old mobile the contract would have been approx £30 mth.

Mickyp

They are unreasonable, I lost my job a few months ago so rang them last week to see if I could change my tarriff to a cheaper one(currently paying £35) and they said no. But I can 'upgrade' to a cheaper tarriff in November as my contract runs out in February.

When my contract runs out in February, I will be getting my PAC code and getting a Giff Gaff sim!

Thanks Vodafone but you can shove your upgrade!

Buzby

grumbler wrote: »

I've seen this 10% figure many times here. Could you direct me to it's origin?

OFT website, it was only a guide, but one that still provides useful ground rules should a challenge be required. Under this amount, the increase is deemed 'reasonable' and difficult (if not impossible) to challenge. Over 10%, then the consumer can prove he had an expectation that the price he was agreeing to would stay close to the amount of the original tariff. This was brought in to prevent consumers agreeing to an artifically low tariff, only to find 3 months later it was increasing by 50%.

The deals are still there, but shown correctly as THREE MONTHS HALF PRICE, before the standard tariff reimposes itself.

Buzby

Best think is to avoid contracts with Minimum terms - if you don;t have 100% clairvoyance as to where you will be in 3 months or longer, there's little point hoping for the best and agreeing to it, especially as there's no requirement to have a contract in order to have a mobile (there was, for the first 6 years of cellular, until Cellnet introduced it and kicked PAYG off).

grumbler

Buzby wrote: »

OFT website, it was only a guide, but one that still provides useful ground rules should a challenge be required. Under this amount, the increase is deemed 'reasonable' and difficult (if not impossible) to challenge. Over 10%, then the consumer can prove he had an expectation that the price he was agreeing to would stay close to the amount of the original tariff. This was brought in to prevent consumers agreeing to an artifically low tariff, only to find 3 months later it was increasing by 50%.

Thanks, but without a link or any further information this makes no sense to me. The only point of any contract is to stipulate the services provided and the prices. I think that if the contract doesn't say otherwise, the prices cannot be increased even in line with the official inflation figures.

Guys_Dad

Mickyp wrote: »

They are unreasonable, I lost my job a few months ago so rang them last week to see if I could change my tarriff to a cheaper one(currently paying £35) and they said no. But I can 'upgrade' to a cheaper tarriff in November as my contract runs out in February.

When my contract runs out in February, I will be getting my PAC code and getting a Giff Gaff sim!

Thanks Vodafone but you can shove your upgrade!

Can't see what your problem with Vodafone is. You agreed to pay them £35 per month which included a hefty premium for a new, state of the art handset and when they say that you have to stick to your agreement with them, you give attitude.

Out of order.

nickmack

grumbler wrote: »

I've seen this 10% figure many times here. Could you direct me to it's origin?

With reference to Vodafone, this is their T&Cs (see 11b)

http://www.vodafone.co.uk/vodafone-uk/about-this-site/terms-and-conditions/products-and-services/pay-monthly-terms-and-conditions/index.htm

You may end this agreement by writing to us if...we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies