Unknown transactions on bank statement.

perdita00
perdita00 Posts: 71 Forumite
in Budgeting & bank accounts
Hi, I was wondering if any of you kind people could help me. I was looking at my online bank account this morning and I have been charged 7 times (each the same amount) to

TESCO MOBILE , ALPHYRA

could anyone tell me what this is. I am not with tesco mobile so I am a bit worried.

Thanks
«1

Comments

  • tkblueyonder
    tkblueyonder Posts: 531 Forumite
    Im sure if you ring the bank they will be more than helpful and discuss further what the charge is ;)
  • perdita00
    perdita00 Posts: 71 Forumite
    lol I know - I dont have telephone banking though and its a long wait till 9am :)
  • tkblueyonder
    tkblueyonder Posts: 531 Forumite
    perdita00 wrote:
    lol I know - I dont have telephone banking though and its a long wait till 9am :)



    ooops sorry was trying to be helpful doh..!! :D
  • perdita00
    perdita00 Posts: 71 Forumite
    :)

    Actually I just rang them but they said their system is being updated overnight and to ring back at 9 :( I'm quite worried now. I dont have a tesco mobile and havent topped up my phone in tesco!
  • tkblueyonder
    tkblueyonder Posts: 531 Forumite
    perdita00 wrote:
    :)

    Actually I just rang them but they said their system is being updated overnight and to ring back at 9 :( I'm quite worried now. I dont have a tesco mobile and havent topped up my phone in tesco!


    that is worrying as there is a lot of crooks creeps and fraudsters about these days you have to be sooooooo on your guard but im sure the bank will help when you get to speak to a real person chill out...!! :D
  • tkblueyonder
    tkblueyonder Posts: 531 Forumite
    :D looks like they are some kind of cash collecting agency similar to paypal


    http://www.alphyra.co.uk/
  • impy78
    impy78 Posts: 3,157 Forumite
    tkblueyonder wrote:
    :D looks like they are some kind of cash collecting agency similar to paypal


    http://www.alphyra.co.uk/


    They also make epos machines, and chip and pin machines too....
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Its actually Tesco Mobile top up, I believe.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • perdita00
    perdita00 Posts: 71 Forumite
    Yeah I've just spoken to the fraud dept. The woman said it was definetly a Tesco Mobile TopUp. She has cancelleld my card and told be she is sending out a declaration for me to sign. She said I would get the money back. So who pays for that - Natwest or Tesco Mobile? I am presuming the phone credit has been spent.

    Will also have to wait for more info about who stole the money - apparently I cant have the number as its data protected. Annoying as I have a few friends who are on Tesco Mobile and I could have checked to see if it was any of them - hope not though.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    NatWest will pay up and then chase this one up. I did suspect fraud when I first spotted the name of the transaction.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
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