Will a new receipt work?

arcon5

bobajob_1966 wrote: »

Given that Primark prosecute individuals that abuse their returns policy, I would be very careful being dishonest. There are several cases of this reported on the Consumer Action Group forum.

What exactly will they prosecute for? :huh:

fluffnutter

arcon5 wrote: »

Not necessarily. They are under no obligation to accept a CC statement in this case

Oh yeah, that's only for faulty stuff. However, if the issue is they're happy to swap the item but the OP can't prove she bought it (not nicked it!) because she's lost the receipt, she might be able to get more joy if she can prove her purchase.

bobajob_1966

arcon5 wrote: »

What exactly will they prosecute for? :huh:

I can't recall - I'll have a nosey and let you know.

Edit: Apologies, it was TKMaxx! I'm guessing it would be obtaining a pecuniary advantage by deception?

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?236-Retail-loss-Prevention-Other-shoplifting-allegations.

arcon5

fluffnutter wrote: »

Is that only for faulty stuff then?

Unfortunately, yes. They can impose whatever terms they like in it, so can insist on an original receipt.

fluffnutter

arcon5 wrote: »

Unfortunately, yes. They can impose whatever terms they like in it, so can insist on an original receipt.

Yeah thanks. I had a think about it (and changed my post!).

libertino

fluffnutter wrote: »

Did you pay cash, libertino? If you used a card, a bank or credit card statement will suffice as proof of purchase.

I'm near certain I paid on credit card but it doesn't appear on my recent transactions (maybe they didn't charge!), maybe it will if I check again later. However, how is this proof of purchase? It proves I purchased SOMETHING from Primark, not necessarily the thing I am trying to return (and the price wouldn't match either because I bought more than one thing).

Flyboy152

libertino wrote: »

I bought an item from Primark (shame on me) in size Medium. I realised when I got it home that I should have bought it in size Small (because I already have the same item in Small, which is the correct size, and I wanted a spare). However, because of Sod's Law, between getting from the shop to home I somehow lost the receipt. I tried going back to ask for an exchange but they said they can't do that without the receipt.

If I make a new purchase, this time getting the item in Small, then later go back using THIS receipt to return the item bought in Medium, would they be able to detect it's not the same transaction? Will the receipt barcode distinguish the size?

The receipt will show a small sized item and the item you want to return will be a medium. You will be better off going to the store and explaining what has happened and see if they will exchange it. You never know, they might be happy with just swapping it over.

sharnad

libertino wrote: »

I'm near certain I paid on credit card but it doesn't appear on my recent transactions (maybe they didn't charge!), maybe it will if I check again later. However, how is this proof of purchase? It proves I purchased SOMETHING from Primark, not necessarily the thing I am trying to return (and the price wouldn't match either because I bought more than one thing).

they can check the time and date you bought it and go through their records to check the purchase

Take the top in with your credit card proof and expain to them you want a new size not a refund

arcon5

libertino wrote: »

I'm near certain I paid on credit card but it doesn't appear on my recent transactions (maybe they didn't charge!), maybe it will if I check again later. However, how is this proof of purchase? It proves I purchased SOMETHING from Primark, not necessarily the thing I am trying to return (and the price wouldn't match either because I bought more than one thing).

If your returning an item because it's faulty (or in accordance with your statutory rights) then a retailed cannot insist on a receipt -- any proof of purchase is fine.

Since you don't have a statutory right to return a product, your returning/exchanging because of their own return policy and they can therefore impose any terms they like, suchas exchange/refunds available when presented with a valid receipt only.

But worth a shot.

williham

Primark will exchange it without a receipt, no problems.