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Will I win?

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Long (ish) story. I sold some bits on ebay in June (buyer paid for this particular item on June 12th). Sent recorded to the paypal verified address and the item was signed for on June 18th. Buyer messages me to tell me she hasn't had the item, and asks have I sent it. Confirmed I had, and that it had been signed for and suggest she should ask around her neighbours to see if anyone has it for her.
Well August 26th she opens an ebay dispute, calling me a fraudulent ebayer, and telling ebay there must be something they can do to stop me doing this to other people, and that her financial situation is bad enough she cant even afford her own medical prescriptions. I have over 500 positive feedback, a couple of negatives from people trying their luck.
Anyway, she never replied to my reply on the dispute, and on September 9th she escalated it to ebay customer service. They said that I would hear the outcome within 48 hours, and its now the 13th going on the 14th September. I'm getting a little bit worried. Should I be?
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