plusnet and poor service

Robisere

Been with them since I left my last ISP because they could not give me FTTCabinet service. I have to say that, after small teething problems due to a new Fibre cable through the village and new cabinets, the service is great. The installation and setup was smooth and they had to stand the cost of two problems which caused separate BT Openreach visits. A defective line and an underground cable broken, diod not impact upon my finances at all.

I liked the fact that I could pay for 12 month's calls in advance and save quite a bit. Only open to new customers I believe, but will threaten to move again if I don't get it next year! Now we have fibre in the village, changing ISP's will be a doddle. I hope ...

My download has gone from 1.5 to 2 Mbps, to a current 8.5 to 9 Mbps.

oldagetraveller

"I liked the fact that I could pay for 12 month's calls in advance and save quite a bit. Only open to new customers I believe, but will threaten to move again if I don't get it next year"

That encouraged me to revisit the ts & cs because I'm a "new" customer and paid for a year's upfront line rental. "Threat" not required.:)
My bold.

"Line Rental Saver Service Terms

1. Line rental saver is available to new and existing Plusnet residential customers for a single advance payment of £125.88 (Inc VAT).
2. Line rental saver is non-refundable and must be taken with a Plusnet calling plan.
3. Line rental saver provide 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £10.49."

notbritishgas

Robisere wrote: »

Been with them since I left my last ISP because they could not give me FTTCabinet service. I have to say that, after small teething problems due to a new Fibre cable through the village and new cabinets, the service is great. The installation and setup was smooth and they had to stand the cost of two problems which caused separate BT Openreach visits. A defective line and an underground cable broken, diod not impact upon my finances at all.

I liked the fact that I could pay for 12 month's calls in advance and save quite a bit. Only open to new customers I believe, but will threaten to move again if I don't get it next year! Now we have fibre in the village, changing ISP's will be a doddle. I hope ...

My download has gone from 1.5 to 2 Mbps, to a current 8.5 to 9 Mbps.

Just to add I am also a very happy plusnet customer, the forum is a very useful backup to their telephone reporting.

Now to robisere, you must still be a long way from the new fibre cabinet because those speeds are quite poor for FTTC.