Comparethemarket - Meercat toy farce!

WombleSW20_2

Hi

I've tried to claim the meercat toy for my kids but comparethemarket claim they can't validate me as a customer. Despite giving them the policy number they say they have no record of my quote or policy purchase. They don't even have a Customer Services telephone number so I can talk them through the complaint.

Has anyone had problems with the above validating that the policy purchased through an insurer was introduced via comparemarket? I have sent various e-mails trying to get them to investigate but I get the same responses telling me that the error must be on my side and I don't meet the critieria. I have given them all the information needed to look into this but they still can't be bothered to investigate.

Not sure where to take this now. FOS? Advertising Standards Authority?

Ay suggestions welcome......

dunstonh

If they cant find you as dealing via them then chances are the insurer wont either and they wont be paid the commission.

Are you sure you actually purchased via them and didn't break the link and go direct via the insurer own site? i.e. you may have got the quote and may have picked that provider but the actual purchase may not have used their link but the provider's own.

You could ask the insurer if comparethemarket is recorded as the agent or if someone else is.

You cannot complain to the FOS. You have to complain to the company. I am not sure it is something that you can refer to the FOS either as it is unlikely to be within their remit.

huckster

A lot of companies offering these freebies use outside companies to administer this for them. If you are not listed, you won't get the free toy.

If you are desperate for a meercat, suggest that you write to Comparethemarket and make a complaint. Perhaps they may send you the whole family collection as compensation.

DCFC79

Its just a toy so is it worth it,

antrobus

DCFC79 wrote: »

Its just a toy so is it worth it,

Have you seen what they're going for in eBay??

Quentin

Exactly!

Much better to get a meerkat than mess about with Quidco etc!

chanz4

It may also depend on whom issued the quote first, e.g confused or comparethemarket, they normaly work on first tracked

dwsjarcmcd

WombleSW20 wrote: »

Hi

I've tried to claim the meercat toy for my kids but comparethemarket claim they can't validate me as a customer. Despite giving them the policy number they say they have no record of my quote or policy purchase. They don't even have a Customer Services telephone number so I can talk them through the complaint.

Has anyone had problems with the above validating that the policy purchased through an insurer was introduced via comparemarket? I have sent various e-mails trying to get them to investigate but I get the same responses telling me that the error must be on my side and I don't meet the critieria. I have given them all the information needed to look into this but they still can't be bothered to investigate.

Not sure where to take this now. FOS? Advertising Standards Authority?

Ay suggestions welcome......

Having gone through this process for my father (!) I have a question. You have to claim via www.meerkovo.com not comparethemarket?

He got his meerkat after a few weeks.

raskazz

Tell them to stuff it.

raskazz

Serious answer - write to the insurer and ask them what their records indicate as the "source code" for your policy. Insurers/brokers usually keep this stuff on record for marketing purposes, commission payment, insurer audit etc.

thenudeone

raskazz wrote: »

Tell them to stuff it.

:rotfl::rotfl: