EDF Final Bill problems

credithater_2

September 2010 I started the switch to Scottish Power from EDF.

On the day of the switch over, I gave my meter readings as requested.

Approximately 2 months later (End Dec\Start of Jan), I received my final bill from EDF (£480). BUT they had used estimated readings. I contacted them to give the correct readings again. They said they had to receive them through my current supplier and they would deal with it.

I heard nothing for a further 2 months. Then in the space of 2 weeks I received 4 demanding letters saying my bill hadn't been paid and they would use debt collectors if I hadn't paid by a set date.

The strange thing was that each letter stated a different payment date and the amount owed was from the first estimated bill. I contacted them and they apologised saying it was an automated system and they would stop them, but they warned that another had already been sent. I then received another 3 in 4 days !!!!

Then 1 month later they sent me the final bill. I didn't even bat an eyelid when I read it to see that it was exactly the same as the first bill.

I then rang again. I was then told my account would go on hold for 2 months while they look into it and they would ring me back within a week.

The phone call never arrived, but 2 months later I received a letter saying I had missed the first payment of my repayment schedule and it was due for immediate payment. WHAT PAYMENT SCHEDULE!!??
The following day I received a second letter stating they had sent me a letter recently (24 hours previously!!) and that no payment this time would mean they take further action.

I rang again !!

I was told somebody had extended the hold on my account which is why the letters had been sent. (This does not seem logical!!)

About 1 month ago I received another bill (£350) using correct gas but estimated electricity readings. I rang again and still I am waiting for the correct final bill.

The high amount of the bill is due to them not correcting my DD when they did their 2 yearly checks.

My apologies for the length of the moan, but it could have been longer.

Can anyone advise how I can proceed with this as it has been almost 12 months ??

backfoot

Put a formal complaint in writing to them. Give the full details as above plus any others.

I would be asking for compensation. If they refuse,request a deadlock letter and refer the complaint to the Energy Ombudsman.

Your complaint is likely to be upheld so the EO often asks for compensation to be paid as well as the costs of the case. You do not have to pay any fees,whatever the outcome.

spiro

If this is for elec then EDF are correct, SPOW provide the change of supplier reading. However if you dispute the reading used you can raise a dispute with either supplier and they should follow MRA Agreed Procedure 08 - The Procedure for Agreement of Change of Supplier Readings and Resolution of Disputed Change of Supplier Readings. Once they two suppliers have agreed a new CoS reading SPOW will issue this to EDF and you should receive a revised final bill, this is to ensure both suppliers use the same reading.

Neil49

I had a not dissimilar situation, once again with moving from EDF to Scottish Power, when I found that EDF were still debiting me via direct debit 2 months after the switchover date. I contacted S Power, given that they arranged the switch, and they phoned straight through to EDF (no queues for them!!). I got a call back from S Power within 5 minutes to update me on what had been arranged.

I'm still awaiting refund from EDF but when I phoned earlier this week they said it would take up to 28 days to issue cheque.

lizzywig

Put it in writing to the complaints department and copy in the addresses on the letters you have recieved thus far. Make sure you outline every contact with them, along with dates and names if you have them. Send recorded/signed for. One tip don't say anything emotional to them as they won't respond to sentiment, you're just a name on an account. However you can demand that they sort this out effect of immediately. I'm sure if you were to post a draft on here people would help you write it. Make sure that you close your letter by saying something like "Due to the current unsatisfactory correspondance on your part I am now unwilling to communicate by phone. Please therefore cease all non constructive letters and resolve this issue immediately in writing".

It is safe to say that they have absolutely no intention of sorting this out for you, the incompetant idiots are probably too lost! Don't do anything by phone with them from now on. Good luck.

rjjps2

At the end if the new supplier gives the correct readings in the place then there is no issue. As mentioned before disputing with either supplier would have solved the issue . Personally I would raise the dispute with both

rjjps2

Altho if the dispute was raised through Edf then they should of added the hold for a month . Im guessing this ran out without any response from the new supplier which then created the letters chasing payment

Scottish_Power

Hi credithater,

You can e-mail me your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I can raise a disputed read with EDF for you.

It may help if you provide up to date reads on your e-mail.

Kind regards

Graeme @ ScottishPower

dilwyn555_2

I've had similar problems switching from EDF to British Gas. I left EDF because they consistently over estimated the amount I had to pay them every month on Direct Debit. Even after repaying me £700 by the time I left they owed me £424. That was back in June. Since then they have told me that they are in dispute with British Gas over the final reading. Even though I gave both parties the final reading on the day! It then emerged, when I queried this with BG, that the dispute had been resolved back on 9th July but EDF say they are still waiting for a reading from the Data Collector.
Four weeks ago on the phone EDF Customer Services said they would put a cheque in the post - nothing arrived.
Two weeks ago by email EDF Customer Services said they would send a final bill and subsequently a repayment - nothing arrived.
Any ideas what I should do next - apart from issue a County Court summons? How can they retain my overpayment lawfully? Am I entitled to compensation in lieu of interest?

snowcat53

I'm with edf and they are repeatedly trying to increase my DDs despite my being hundreds in credit.
Putting in all in writing is a good move and makes it easier to escalate.

Freamon

I had a similar thing but the opposite way round. I switched from BG to EDF back in Feb and the switchover took months to go through. By the time I moved house in August I still hadn't had any proper electricity bills. I'm sure they took meter readings in this time, and I gave them a meter reading at the point of switching from BG, but anyway my final bill on moving house came through as over £1000, since they had used estimated readings on the point of switchover.

To be fair to them they did sort it out without much prompting from me and within a few weeks I had a revised bill for £12.

They are still sending me letters at my new address intended for the new account holder at the old house though. 5 letters in the past 2 days in fact!!

I think in the space of being their customer for about 5-6 months I must have had at least 30 letters from them. Massive waste!