Nonsense when porting number

hadders93

Basically, I ported a number from O2 to Orange on the Tuesday of last week, yet I'm still waiting for the number to be switched. I only ported a number in the first place as I was under the impression that it was a quick and painless affair, yet I've now waited 6x longer than the advertised time and spent hours pursuing the matter with Customer Support and Orange representatives to no avail!

This is especially damaging since the number in question is a business number, which is called by prospective and current clients. For the last 6 days, they have been unable to get through - when you call the number that was *meant* to have been ported, there is just a dead line.

Since it is such a hindrance, I wanted to push the matter to people further up in Orange - Customer Support and Orange reps in local stores have so far just given the answer "wait a little bit more!" - which seems like utter bs, when I was told to wait for 24 hours since the port was made, and 144hours down the line the situation has barely progressed!

So yeah, are there ways/contact details that I can follow to push the matter through more quickly?

Many thanks

drbesty

Orange can't do anything until o2 release your porting files, nothing you can say to Orange will make this happen any faster.

MissKeith

Did you have both phones switched off at the time the port was supposed to go through? If not, the port may have been interrupted. It sounds overly simple but I would try switching both phones off for an hour or so.

hadders93

I'm not sure I am waiting on O2 - Orange have confirmed that the port went through on Thursday... so I'm really not sure what the problem is now!

hadders93

Update on this, if anyone can help.

Orange have confirmed that the files came in from O2 and the port was successfully made on the 8th September. However, when I (and the Orange staff) have tried to call the number, we both get a dead line.

Any ideas what could be causing it, and am I entitled to compensation? The number is a business number that clients use, and it's been out of action for 8x longer than I was told it would be now!

Jon_01

You need to get Orange to raise it with Network support. They can see the setting on the network server and check that it's all as it should be.

As to compensation, if you have a business acc then business support maybe able to sort something out for you. If you're using a domestic acc for business, then you've got no chance.

grumbler

IIRC how porting works in UK, it is the network that the number originally belonged to (before the first ever porting) that transfers the incoming call to the new network. Surely it is Orange's problem and they have to solve it together with another network. Not sure about compensation.

Gordon_Hose

Can you ask them to do an emergency restore so they can investigate? That way you'll at least have service.

Orange export your number using an O2 porting prefix, all calls will come into Orange who will send the traffic to O2, enabling the call to complete.

If Orange haven't exported the number correctly, using the wrong porting prefix for example, the calls will fail.

hadders93

Gordon_Hose wrote: »

Can you ask them to do an emergency restore so they can investigate? That way you'll at least have service.

Orange export your number using an O2 porting prefix, all calls will come into Orange who will send the traffic to O2, enabling the call to complete.

If Orange haven't exported the number correctly, using the wrong porting prefix for example, the calls will fail.

Who would I ask to do the emergency restore - Orange or O2?

And is the porting prefix the same as the PAC code?