Weird message on Nokia mobile

edda

I've had my current Nokia mobile about 6 months and started to get a strange message over the last few days.

Every time I do anything (make/receive a call or text etc), I get a prompt:

Allow SIM card to send a message?

I've rung the network provider (TMobile) who say this is a known problem with this model and I just have to live with it.
They advised just replying 'no' every time it appears.
They say I can have a replacement phone (same model) but I could get the same problem again.

I think the mobile might have a virus - am I being fobbed off? Should I worry about it?

I know I can change the message alert to suppress the info being displayed on the screen - but this means a message could be sent automatically without me knwoing about it. (And it could use up my text allowance).

Anyone else had a similar problem?

Gazman321

What Nokia model is it ? I'm sure I used to get this on my N70 when I selected things like lottery results/news in the sim services menu.

edda

Sorry - should have said that it's a Nokia 6021

I have never subscribed to any SIM services or news wires, footie results etc

linzi_h

i have seen this quite alot on all sorts of mobile phones on the tmobile network but i think it is something that needs to be lived with.

if you say yes is it charging you for the message?

i have always though that this could be tmobiles way of you accepting an update

edda

I haven't said yes, as I didn't know what I was saying yes to - could be a premium rate.

Tmobile told me that it makes no difference whether I say yes or no, but I can't say that I believe them.

fisheddie

Seems like that you have a couple of msgs sitting in your outbox?

Also, it could be T-Mobile is trying to send a service message. Surely your SIM will not request to send a premium message. And yes, this problem only seem to happen with T-Mobile

skybluesaver

Hi Edda.
This is neither a problem or a virus or anything else untowards, you'll be relieved to here. Its just an irritating setting on the Nokia menu that i came across myself sometime ago & with no help at all from Orange, managed to stumble across the solution. Right here goes:

First go to "Settings" in your menu

Now go to "Phone"

Scroll down until you come to a menu called "Confirm sim service actions"

Click on this & make sure its set to "NO"

This should now stop the irritating pop up messages.

edda

Thank you for all your help on this so far.

I've checked and there are no message in my outbox.
I did wonder about turning the 'confirm SIM actions' off - but was worried that then messages will be sent out without me knowing about them?