Virgin Media billing

Sammywr

I was wondering if someone could help me. I am posting on behalf of my mum. She's had Virgin Media for a few years and while she hasn't got a problem with the service/TV she has a problem with their Billing system.

All the bills are in my dad's name. He died over 3 years ago, but Virgin refuse/say they can't put the bills into her name. This causes major problems whenever she has to call them about something as they always say they can't talk to her as she is not named on the bills. She has written to them and even sent a copy of the death certificate, but still they won't change it.

Does anyone have the contact details/email address for someone very high up in the company that may be able to help? Its causing quite alot of distress to my mum.

Many thanks.

stacey4415c

Hi, i contacted neil.berkett@virginmedia.co.uk and received a call the next day. He is the CEO i believe and the call received was from his office.

Hope you get it sorted

poppy_f1

they should be able to do a transfer of account - i transferred my virgin account to my mum last year when i moved out, they sent a form out we filled it in and sent it back with ID then it was all sorted

Sammywr

Thank you so much for the email address. My mum emailed him and it was sorted the next day.