Help with Thomas cook complaint

Alan_Bowen

I have to admit the weather conditions on Friday were dreadful and the airports in the UK introduced flow control due to the wind strength. This simply means fewer planes could take off or land each hour leading to long delays, this was certainly exceptional circumstances and I would not expect compensation will be paid at all. My BA flight was cancelled completely as were over 30 other BA flights too and from Heathrow and Gatwick.

melb

not as far as I'm concerned, no. I thought there was some ruling whereby if you were delayed for 4 hours or more you were entitled to 250 euros compensation or am i wrong? 8 hours delay is a nightmare in anyone's book

TraceyA84

They did all they have to

TraceyA84

Delay is from the scheduled time of departure to the time you actually took off

g.m_4

TraceyA84 wrote: »

They did all they have to

Or so that would seem (apart from phone calls, email, fax etc). I trust that the weather was rotten, still does not explain why this flight was the sole delayed flight to the U.K, or maybe Thomas Cook are the only airline to run multiple routes in one day?

claire16c

Im not sure what the problem is.

Friday was a nightmare for winds and lots of flights were delayed or cancelled. There is nothing to challenge.

You got home safe, and the delay was bad but not horrendous, not even enough for you to claim on your travel insurance - and it would most like be less than your excess anyway even if it was 12 hours. Dont waste anymore time on it.

sarah69696pink

I was once delayed badly on the way to Canada, was also denied phonecalls etc, but like you got meals (plus I got hotel etc for the night). As annoying as it was these things cannot be helped. Yes you are meant to be allowed a phonecall, but they can't give you that now after the fact so all you can get is a sorry. I'd just move on - you had a nice holiday and are back safe and sound.

exel1966

Alan_Bowen wrote: »

I have to admit the weather conditions on Friday were dreadful and the airports in the UK introduced flow control due to the wind strength. This simply means fewer planes could take off or land each hour leading to long delays, this was certainly exceptional circumstances and I would not expect compensation will be paid at all. My BA flight was cancelled completely as were over 30 other BA flights too and from Heathrow and Gatwick.

The only airports to have flow restrictions placed on them due to the weather last friday were arrivals into Heathrow and Aberdeen. No other airports were affected/restricted.
Delays experienced by flights into other airports as well as some of the cancellations were due to a multitude of airline 'operational' reasons which encompasses a vast array of things. Airlines will often hide their own problems by blaming weather/Air Traffic Control etc.

g.m_4

There seems to be mixed responses to this post. As this is my first experience in anything like this I could just shrug it off and think so what-which I am always happy todo, but nah I will not lose anything from asking thomas cook to explain the reasons for the delay, when there were not any other major disruptions to/from gatwick. There was a fishey smell in tenerife airport and there is one in this forum post too.