Currys Complaint Dept

grizzly1911

Anyone know where to escalate complaints to for Currys?

This is for my elderly mum, who lives some distance away. She is very distressed about it .

Samsung TV died just short of 2years old. Currys accepted at store of purchase, as warrantied for 2 years by Samsung and sent it to them on our behalf.

Can't get any joy out of their helpline (as manufacturers problem):mad:

Can't get anything from Manufacturers help line either as they have no trace.

I have the receipt given by the store for the product handed over (It was over 28 days ago). Needless to say tens of minutes stuck on call systems ending in no real answer is making me grumpy. It was over 28 days ago.

Had a luck on tinternet but can't seem to find a head office and CEO/COO to rant at.

TIA.:(

SteveJH200

...and the list of all the other CEO's that you may wish to contact http://www.!!!!!!/#ukgov

santer_2

Courtesy of CEO Mail

Hints and tips when e-mailing CEOs

The Chief Executive Officers (CEOs) of companies are people, who will respond to you depending on the content and tone of your e-mail. So, here are some hints and tips which should help to get a satisfactory reply:

Be polite

Keep the information concise and to the point

Include customer reference numbers or invoice numbers, if applicable; Include a brief history of the issue, if applicable

Do not accept being passed back to "Customer Services"

Explain clearly what you want as a solution or outcome

robmar0se

You may already know this, but your contract is with Currys, it is they that you delivered the TV to (and which they accepted). Currys attempt to pass the buck is typical of the Dixon's group of companies. I suggest that you don't contact Samsung as it may be construed that you accept Curry's incorrect advice.

Santer's advice is good, just politely insist it is their responsibility to resolve, they should have the records, and if indeed they did forward to Samsung, it is their responsibilty to follow up with their references/work tickets, tracking etc. (quite obviously you will not have this info, so any contact with Samsung is unlikely to produce anything either).

Good luck..........

GunJack

try and find forum member Esqui - they are a Currys customer service person (not officially a forum rep, but may be able to offer specific advice).

http://forums.moneysavingexpert.com/member.php?u=753631

birkee

Really sympathise with this one. People responsible are bloody difficult to get in contact with, and the websites send you round in circles.

Had trouble retuning my Sony TV on Wednesday, when the digital switchover occurred. (Tuned about 6 other pieces of equipment no trouble.)
Phone Comet (supplier) who told me to phone Sony, in case it was a production fault.
Phoned Sony who hadn't got a clue what they were talking about because of non technical people on the phone.
Phoned Comet again, who couldn't help, and suggested I phone the digital switchover people, and gave me a phone number.
Phoned digital switchover people, and they said it was a set that require a complete reset, and tried to get me to go through a sequence to reset it, telling me to click on items my set did not have to do a reset.

The set would retune just fine, and found 123 suppliers of signal, but when completed, had no channels stored.
Stumbled across the answer myself in the end. You have to restore the factory default settings, and let it start all over again.

What's that got to do with the OP?
The fact that you get nowhere on-line, and end up phoning people who pass you around. They make it damned near impossible to deal with.
I'll bet I've spent £20+ on phone calls in my case.

Good luck OP!

grizzly1911

robmar0se wrote: »

You may already know this, but your contract is with Currys, it is they that you delivered the TV to (and which they accepted). Currys attempt to pass the buck is typical of the Dixon's group of companies. I suggest that you don't contact Samsung as it may be construed that you accept Curry's incorrect advice.

Santer's advice is good, just politely insist it is their responsibility to resolve, they should have the records, and if indeed they did forward to Samsung, it is their responsibilty to follow up with their references/work tickets, tracking etc. (quite obviously you will not have this info, so any contact with Samsung is unlikely to produce anything either).

Good luck..........

Thanks for all the responses.


I know it is Currys responsibility and it really does hack me off that they try to pass the responsibility.

It also hacks me off that they will not publish the store telephone numbers so the only way I can talk to the store is physically visit it (in this case 50 miles away), which I intend to do tomorrow as I am taking my mother home following a visit.

Despite assurance from their help desk that they would get their store to contact me it is not surprising that they haven't.

I have the receipt from the store, for the "repair" so what ever happens I am sure they will sort out.

I refuse to use the group personally (unless they are ridiculously cheap and a small kitchen item perhaps).

I suppose we were lucky that Samsung offered an inclusive two year guarantee otherwise "merchantable quality" debate would have been interesting.

I will let you know how I get on.

wealdroam

grizzly1911 wrote: »

It also hacks me off that they will not publish the store telephone numbers...

Try Say No To 0870.

Enter Currys and you will see a whole host of their branch telephone numbers.

No idea whether yours is there though.

macman

Lots of similar post to this one...the solution is simple...don't buy from DSG, almost any other TV retailer is better: Richer Sounds, John Lewis, even Tesco.
A recent Which survey placed DSG as one of the worst rated retailers in the UK.

John_Gray

macman wrote: »

A recent Which survey placed DSG as one of the worst-rated retailers in the UK.

As high as that?! :rotfl:

macman

Well, at the time I couldn't remember if they were last, or second to last-didn't want to slag them off unfairly. In fact it was PCW 97th equal, and Curry's Digital 99th equal. Along with Focus...and we know what happened to them.
The highest place TV retailer was Richer Sounds (1st equal).
Quite a gap.