Problems with reception - is it the handset or Orange?

JennyP

I got my mum a Nokia last year on a contract with Orange. Sorry but I'm not sure which model it is.

Anyway, she has very sporadic signal in her own home and it's annoying her. It loses signal part way through a text and often has no signal at all so if I try to ring her on it when she's home, I get the answerphone even though she's sitting right by the mobile!

She does live in the shadow of a railway bridge but my Vodafone phone has a perfect signal there in every inch of the house.

Wondering whether to swap her onto Vodafone but I'd have to get her phone unlocked and I don't want the hassle of a new contract only to find it was the phone and not the network!

Any ideas? Which is it likely to be?

diamonds

Orange are merging with T-Mobile and 3's backhaul, soon all 3 will have signals on each others base station sites, if its a Nokia 6301 its got UMA Signalboost for wifi connection to Orange

TagEHeuer

https://kareena.orange.co.uk/signal/

Get T-Mobile signal also, it may help.

Good luck!

JennyP

diamonds wrote: »

Orange are merging with T-Mobile and 3's backhaul, soon all 3 will have signals on each others base station sites, if its a Nokia 6301 its got UMA Signalboost for wifi connection to Orange

Do you know when? I'm trying to decide whether to swap her onto another network?

To be honest, though, I am not impressed with Orange's billing. I pay the bills for her phone and last night I couldnt' make head nor tail of their website! I can't see the bills at all in fact. I need to upgrade my account to see the bills and to do that, I need the number on top of the bill! That seems ludicrous - unless I'm missing something!

NeverAgain_2

Where is the phone used the most?

I'm getting rid of Orange because of poor network coverage in North Yorkshire, County Durham and Tyne and Wear.

Vodafone is much better.

But a friend of mine in Devon says the reverse is true for him, Orange is good, but Vodafone is poor.

In general terms, Vodafone and O2 seem to be the best for coverage.

JennyP

I have great Vodafone reception in her house but am sick of them for other reasons....long story.
My sister says her O2 isn't great in Mum's house which is where Mum uses it a lot for texting....hence needing to swap!

NeverAgain_2

Does mum have wireless broadband?

If so, Orange offer a service which links the mobile to the wireless signal, but all calls and texts stay on the mobile's bill.

They call it Signal Boost, and it only works with some phones:

http://help.orange.co.uk/orangeuk/support/personal/446533

JennyP

NeverAgain wrote: »

Does mum have wireless broadband?

If so, Orange offer a service which links the mobile to the wireless signal, but all calls and texts stay on the mobile's bill.

They call it Signal Boost, and it only works with some phones:

http://help.orange.co.uk/orangeuk/support/personal/446533

No, she doesn't - but good idea....

Guys_Dad

Suggest that you get your mum a cheap handset that runs on a network that works in her house all the time. Then use a PAYG sim that doesn't expire as long as you make one chargeable call in a 90 day period.

Then put a voicemail message on her orange phone along the lines of "Sorry - B****y Orange reception again. Can you ring me on 07*** ****** my Vodafone handset that does work".

Then drop Orange when the contract expires, but get Mum to make her calls outside the house on the Orange phone till then and hit Orange Wednesdays too!