Bought by mistake

hermum

I've only had to send through one cancellation, the buyer refused & then straight away sent me a ranting email telling me to cancel it as she'd already told me she didn't want it.

porto_bello

Going the mutual route, if the buyer has a pain free option of bidding, winning and simply leaving the seller to pick up the pieces, won't this just encourage them to bid, win and walk away again?

In filing a NPB, the seller avoids the risk of losing out on reclaiming their fees and if the non-paying buyer repeats the 'mistake', they'll be completely frozen out from bidding and leaving wreckage for other sellers to clear up - isn't that a better solution?

Oliver14

porto_bello wrote: »

Going the mutual route, if the buyer has a pain free option of bidding, winning and simply leaving the seller to pick up the pieces, won't this just encourage them to bid, win and walk away again?

In filing a NPB, the seller avoids the risk of losing out on reclaiming their fees and if the non-paying buyer repeats the 'mistake', they'll be completely frozen out from bidding and leaving wreckage for other sellers to clear up - isn't that a better solution?

Whichever route you take is a risk. If you go the NPB route they can quite simply pay and then later Neg you and slam DSRs. If you go the mutual they could refuse it and then your out of options.

I go on the theory most ebayers are pretty honest (they are in my experience). If someone contacts me immediately after the auction I would offer them a mutual because at least they are telling you quickly and being honest. If though they take a time and their communications or history ring alarm bells I would then do the NPB route.

Ludo wrote:

If you are a business and it was a BIN you have a legal obligation to accept the cancellation without any financial penalty to the buyer.

A NPB strike does not give any sort of financial penalty so that is perfectly legal route to take,

Maysie

The problem is ebay send an email entitled something like unpaid item dispute if the buyer does not log in to read further and see its mutual thats when problems occur. Just email back and say you will open a unpaid item dispute and tick the mutual box and explain its badly worded email but when they read it makes sense and they should be fine.

I confess i bid on something a couple of weeks ago and it had a few days to run. Forgot i bid and bought the item when i saw it in the shops (about the same price all in). Then 2 days later realised i had won it as well. Apologised and asked if i could do a mutual (would have paid if they said no) as its not the type of thing you need 2 of. They never replied or messaged just did the mutual. Luckily for me as i have sent them i knew the wording would be unpaid item dispute.

George_Michael

Oliver14 wrote: »

A NPB strike does not give any sort of financial penalty so that is perfectly legal route to take,

Oliver, the word "financial" that was highlighted in red was added by me and was not part of the original quote by Ludo. I made it red so that it would stand out from what was stated by Ludo).

Well the point of the DSR is to give the buyer confidence in online shopping, imposing a penalty (unpaid item strike) for them exercising their legal right to cancel doesn't really inspire much confidence.

Agreed, but when a buyer cancels under the DSR's, the seller is always liable for the original postage costs, why should they also be liable for paying any final value fees if the buyer doesn't agree to a mutual cancellation?
If a buyer states that they wish to cancel in accordance with their rights under the DSR's then all ebay fees should be automatically refunded to the seller.

Hammyman

SuzieH wrote: »

just sold something and 2 mins later get an email saying bought by mistake-can you resolve. What do i do? Just ignore them and then file for a non payment?]

I would if you are a private seller or it is an auction if you are a business seller if for no other reason than to ensure they end up in the barred from bidding list of other Ebay sellers and thus doing a service by preventing them wasting someone esles time.

If it is a BIN and you are a business seller, just do a mutual cancellation as they can return under DSR anyway.

soolin

George_Michael wrote: »

Agreed, but when a buyer cancels under the DSR's, the seller is always liable for the original postage costs, why should they also be liable for paying any final value fees if the buyer doesn't agree to a mutual cancellation?
If a buyer states that they wish to cancel in accordance with their rights under the DSR's then all ebay fees should be automatically refunded to the seller.

I agree with Oliver, I don't believe there is anything at all in the DSRs that mean I cannot do a full NPB to recover my fees. The buyer has cancelled and gets no financial penalty so as long as they only do it once no harm is done. They have paid nothing an dnor do I expect them to reimburse me for anything at all.

To me it's just the same as a shop saying they would prefer not to deal with a buyer again. I got banned by an online retailer who had no stock and refused me a refund until 6 weeks after i had paid 'in case they got any more stock' , I opened a paypal INR claim and was refunded, so they banned me as an unwelcome buyer. I accept they had the right to do that.

George_Michael

soolin wrote: »

I agree with Oliver, I don't believe there is anything at all in the DSRs that mean I cannot do a full NPB to recover my fees.

I also agree with Oliver.
That's why I made the comment

There is no legal reason why a seller can't open an unpaid item dispute in order to get their fees refunded and also to get the buyer a non payment strike.

If people could buy as much as they liked from business sellers on ebay then cancel at will, I wonder how long it would take before some auction wreckers started doing it for fun, knowing that they couldn't ever a get non payment strike.

As you say Soolin, sellers are free to pick and choose who to sell to, and if they don't want to sell to people who make regular DSR cancellations then they are perfectly at liberty to do so, especially as these cancellations may well end up costing them money.

soolin

I also agree with Oliver.
That's why I made the comment

Sorry, I should have said 'I also agree with Oliver'

theonlywayisup

I think the time has come for eBay to change the process of cancellations.

NPB opened by the seller if the buyer doesn't pay.
Mutual opened by the buyer if they wish to cancel, with the onus on the seller to agree or not. Ie, as it is now but in reverse. It's cancelled if the seller agrees, or if the seller fails to act. But if the seller disagrees, then it should default to a NPB.