AOL Programme Files

badger09

Next problems:o

In safe mode - as suggested by Russ, I've uninstalled AOL and AVG.

I haven't yet done Revo or AVG's own remover yet - how do I know if I need to?

Also, when I try to uninstall McAfee (in safe or normal mode) I get the message 'Could not open INSTALL log file'

Similarly when I tried to uninstall BT Voyager ADSL modem and Modem AOL Test (been using Linksys modem router for a couple of years) I get messages 'Error loading newdev.dll' and 'Administrator priviledges required to install, uninstall or configure the DSL software'

Apologies for so many questions

closed

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

is it xp? post a hijackthis log, installed ram, and if XP commit charge

badger09

closed wrote: »

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

is it xp?

Unfortunately yes!

I was trying to do it step by step - ie by uninstalling through control panel 1st, then using the McAfee removal tool. However, as the main reason for doing it that way is to retain the licence - I guess I don't need to!

Any advice on the modem messages gratefully received - otherwise I'll just live with them. I did try googling the 'Cannot open uninstall file log' messages but was completely bamboozled :eek:

Thanks again for the help so far.

closed

reinstalling and uninstalling might get round it.

badger09

closed wrote: »

reinstalling and uninstalling might get round it.

Thanks but that seems like too much hassle just to get rid of 2 small unwanted/unused programmes so I think I'll forget about them .