Scottish Power to EDF back to Scottish Power - What do you think?

cazzerb

I recently decided to switch from Scottish Power after finding good deal (fixed til Sept 2012) with EDF. Monthly DD from £115 pm to £84. Process is underway......

So, just had a call from my old friends at Scottish Power saying they really wouldn't like to lose my business so would I like to come back? They've offered me the EDF quote plus an additional 6% off and will hold price til Dec 2012....

What do you think. Is it too good to be true.

I'm tempted :undecided

jalexa

cazzerb wrote: »

What do you think

I think its too late to quit Edf without paying the £50 Early Termination Fee.

macman

Depends how many days ago you initiated the switch.
I wouldn't even consider it without getting that offer from SP in writing.

backfoot

cazzerb wrote: »

I recently decided to switch from Scottish Power after finding good deal (fixed til Sept 2012) with EDF. Monthly DD from £115 pm to £84. Process is underway......

So, just had a call from my old friends at Scottish Power saying they really wouldn't like to lose my business so would I like to come back? They've offered me the EDF quote plus an additional 6% off and will hold price til Dec 2012....

What do you think. Is it too good to be true.

I'm tempted :undecided

I think it is too good to be true.:eek:

Can Scottish Power Rep confirm that it works like this? As I understand it, SP can only offer their own specific tariffs. Their fixed tariff may or may not be cheaper or dearer,depending on consumption levels.

The 6% sounds like a Direct Debit discount to me.

Sounds like a classic case of misselling which SP should investigate.

backfoot

The only SP product I can find which matches the timescale quoted is the Online Fixed Saver December 2012.

You need to compare this with the EDF deal using predicted annual KWh consumption. Use a Comparison website. Don't just use your monthly direct amount.

There are discounts for dual fuel and managing the account online. I can't see anything which equates to 6% though.

jalexa

backfoot wrote: »

Sounds like a classic case of misselling

My first response to the OP's "what do you think" (based on the OP's "process is underway") was liability for a £50 Early Termination Charge.

To turn exactly the same point against Scottish Power, an "inducement" to "come back" which ignores a £50 cost to the consumer satisfies my personal "misselling" test.

And we may never know whether the salesperson intended to compound the "misselling" with a fraudulent erroneous transfer claim.:(

dogshome

Get the verbal offer you have had from SP in writing

backfoot

The SP Rep should be able to trace the agent via the OP.

I take your point fully re the termination fee from EDF.Never in a million years would they have pointed this out to the customer.

Once again,shady practice enters the arena of energy selling, doorstep or telesales.

StevieJ

jalexa wrote: »

My first response to the OP's "what do you think" (based on the OP's "process is underway") was liability for a £50 Early Termination Charge.

To turn exactly the same point against Scottish Power, an "inducement" to "come back" which ignores a £50 cost to the consumer satisfies my personal "misselling" test.

And we may never know whether the salesperson intended to compound the "misselling" with a fraudulent erroneous transfer claim.:(

To be fair to them, when they tried it on with me they did mention the early termination charge and said it wouldn't be worth it. I think they are probably trying to catch people in the cooling off period but they have too many leaving.

macman

Are you already beyond the EDF cooling-off period?

jalexa

StevieJ wrote: »

I think they are probably trying to catch people in the cooling off period..

That is an interesting point which has been touched on a few times in recent threads without being answered for certain. On balance, without being certain, I am of the view that "nothing happens" (including losing supplier notification) until the expiry of the "cooling-off" period.

If it was the other way round you could well imagine the "phone frenzy":eek: which would result. The eventual "sorry you are leaving" contact is only intended to address "erroneous transfer", not to change minds.