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Bought an item from an online firm, no show of item, no contact amd no refund!.
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jse77
Posts: 33 Forumite
I bought something from an online store based in Essex recently and they have not sent the item, they have said they would refund me about two weeks ago but still nothing. Now they are ignoring my emails.
What can i do?
What can i do?
0
Comments
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They can legally take upto 28 days to refund from the day you cancelled. Wait until 28 days have passed then more advise will follow i'm sure.0
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Look up their contact details on their website, and either phone them, or write to their address asking for a refund.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
How did you pay?'The More I know about people the Better I like my Dog'
Samuel Clemens0 -
Well it has been over 6 weeks now and still nothing, still ignoring my emails.
Should i call the police, trading standards?0 -
You could ask your bank if they'll consider doing a chargeback. Is it a Visa debit card?"Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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Yes i have been in about that and they said they could try, it was a visa debit card purchase yes. would it help with a crime number?0
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Well in your original post four days ago, you told us...Well it has been over 6 weeks now and still nothing, still ignoring my emails.
How did 'two weeks' become 'over 6 weeks' in just four days?...they have said they would refund me about two weeks ago but still nothing.
Did you follow the advice given by Pinkshoes?
I.e. send a letter or phone them.
The OFT's Guide to the Distance Selling Regulations tell us that they have 30 days to refund your money...When do I have to refund a consumer’s money if they cancel an order?
3.46 As soon as possible after the consumer cancels, and in any case within 30 days at the latest. You must refund the consumer’s money even if you have not yet collected the goods or had them returned to you by the consumer.0 -
Sorry it was over 6 weeks since i purchased the item, 2 weeks since they said they would refund.
Their is no contact number to call on the website www.prohormones.co.uk in fact no real address to write to neither!0
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