Bought an item from an online firm, no show of item, no contact amd no refund!.

texranger

wealdroam wrote: »

Well in your original post four days ago, you told us...

How did 'two weeks' become 'over 6 weeks' in just four days?

Did you follow the advice given by Pinkshoes?
I.e. send a letter or phone them.

The OFT's Guide to the Distance Selling Regulations tell us that they have 30 days to refund your money...

The OP stated

they would refund me about two weeks ago

i assume the 6 weeks will be when the purchase and payment was originally made.

but the OP does not understand a refund can be made upto 28 days AFTER they cancelled or requested a refund and NOT 28 days after the purchase.

fluffnutter

jse77 wrote: »

Yes i have been in about that and they said they could try, it was a visa debit card purchase yes. would it help with a crime number?

No. It's not a criminal matter.

fluffnutter

jse77 wrote: »

Sorry it was over 6 weeks since i purchased the item, 2 weeks since they said they would refund.

I think you need to give them another two weeks.

wealdroam

Whois tells us their address is...

<click on the link above to see it>

jse77

wealdroam wrote: »

Whois tells us their address is...

<click on the link above to see it>

Thank you very much for this!