Unpaid train fare

Jamescc_2

Someone used my details what to do?

HappyMJ

of course not. Defend it.

timbo58

RPSS is a debt collections agency acting on behalf of the train operator.
They are a legitimate UK company 'revenue protection support services'.
The train staff issue a UPFN notice for anyone without a ticket or the means to purchase:
(although this is difficult IME, during my time as a guard I would refuse to issue these for those with no evidence of name at least, i.e. bank card, driving licence etc)

If someone else gave your name and address details then this is where this has come from.
There should be a space on the form for verification details: anything written there?
Be careful to make sure it definitely wasn't you as most train companies have CCTV everywhere including on the train! and if it was you write back quickly as they add a further £15(?) in costs every 2 weeks.
Otherwise write back to them and tell them this was not you and find out which one of your freinds is having a free ride at your expense (or not)!

Jamescc_2

On there website it says phone them but then they tell me to send them a letter as it's a legal requirement.

timbo58

it will only be a legal requirement if you are definitely the person who owes them the fare: not for someone who's name & details have been unwittingly used to avoid payment.

Jamescc_2

But i can't get through to them on there free phone telephone i only get the automated.

pcombo

Just make sure you dont agree to anything sly they say when you call them.

wealdroam

Jamescc wrote: »

On there website it says phone them but then they tell me to send them a letter as it's a legal requirement.

Jamescc wrote: »

But i can't get through to them on there free phone telephone i only get the automated.

Surely you can work out that if you can't get through on the phone then you will need to write to them.

If I were you I would be writing a letter anyway.
It is the only way you will have any proof that you have told them it wasn't you.

Jamescc_2

I am writing a letter right now. But it would be nice to speak to a person on the other end. Really want to know who pretended to be me .

It says respond to RPSS whats that mean?

moonrakerz

Jamescc wrote: »

it would be nice to speak to a person on the other end. Really want to know who pretended to be me

If some "fare dodger" gave your name and address to avoid payment why would he give his real details too !!!!

Jamescc_2

moonrakerz wrote: »

If some "fare dodger" gave your name and address to avoid payment why would he give his real details too !!!!

No someone said they normally have cctv images to support the ticket i would love to see them because the person probably knows me.