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BT problem at exchange 3 working days before they start to fix/contact me! :(

coffee_king
Posts: 186 Forumite


in Phones & TV
Last night I lost internet access, tried rebooting router etc, nothing. I thought it might fix itself over night. It didnt.
Then found out this morning I dont have a tone on my landline phone.
Called up BT, reported the fault. Theyve admitted its a fault at their exchange and that an engineer will call me to arrange to sort this out on 13th Sept 2011, which is 3 working days away.
This really is appalling. I run my business from home so 3 working days without a landline means:
No Internet.
No Internet telephone support for my customers.
Its a good job I have a T-Mobile Broadband Dongle I can use (as slow as it is). But this dongle is costing me to use on a daily basis.
Its really not on..................rant over
Then found out this morning I dont have a tone on my landline phone.
Called up BT, reported the fault. Theyve admitted its a fault at their exchange and that an engineer will call me to arrange to sort this out on 13th Sept 2011, which is 3 working days away.
This really is appalling. I run my business from home so 3 working days without a landline means:
No Internet.
No Internet telephone support for my customers.
Its a good job I have a T-Mobile Broadband Dongle I can use (as slow as it is). But this dongle is costing me to use on a daily basis.
Its really not on..................rant over
0
Comments
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If you're running a business on a residential line, be careful about how loudly you complain.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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Do you have a BT business phone/broadband contract, or a residential one? Different priorities apply-business contracts come with an SLA.
If you are running a business on a residential contract then technically you are in breach anyway.No free lunch, and no free laptop0 -
BT may not carry the part needed so they have to order it from the central stores.It's financially stupid (and as a business owner you should understand this) to carry a stock of every part used in an exchange on the slight chance that it may got faulty.A CLI Linecard (Caller Line ID) cost's upwards of £1000 a pop.
The 3 day wait is quite good,the engineer will be working on the faults that he was given from yesterday so he can't just drop those & go & fix yours and as others have said,if you're running a business from a resi line,then you won't have priority.0 -
Sorry. let me just clarify. By business I mean me, sitting in a room of my house on a computer.0
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Yes, but that is still a business use of the line and is technically a breach of contract on your part. But in reality neither BT nor any other provider gives a hoot. However, when you do get a problem, you can't them expect them to give you priority over other residential users.No free lunch, and no free laptop0
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Yes, but that is still a business use of the line and is technically a breach of contract on your part. But in reality neither BT nor any other provider gives a hoot. However, when you do get a problem, you can't them expect them to give you priority over other residential users.
I dont expect any priority over anyone else, I just think that this timescale is unacceptable for anyone.0 -
3 working days is quite typical for OR...No free lunch, and no free laptop0
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