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Purchase paid, day before delivery now not is stock
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WSSL
Posts: 1 Newbie
Hi,
Ordered a fridge freezer (FF), along with a whole new kitchen, from B&Q a month ago. Paid deposit and have started paying their monthly repayments.
Delivery date is tomorrow.
I get a phone call today from B&Q explaining the FF we want is 'Out of stock' and will only be available again in December!! This is the day before our delivery!!
The FF we chose had to fit within a smallish space so most of the fridges in their catalog were unsuitable, plus the colour has to match with the rest of the kitchen.
On top of this we got around £200 knocked off the price of the FF as part of their price match guarantee.
We are now left with the option of settling for a fridge we do not want and the possibility of paying the full catalog price (as we now don't have the time to go round all the local fridge suppliers to price match each fridge product code).
We are very annoyed :mad:
Where do we stand? Any comments greatly appreciated
Ordered a fridge freezer (FF), along with a whole new kitchen, from B&Q a month ago. Paid deposit and have started paying their monthly repayments.
Delivery date is tomorrow.
I get a phone call today from B&Q explaining the FF we want is 'Out of stock' and will only be available again in December!! This is the day before our delivery!!
The FF we chose had to fit within a smallish space so most of the fridges in their catalog were unsuitable, plus the colour has to match with the rest of the kitchen.
On top of this we got around £200 knocked off the price of the FF as part of their price match guarantee.
We are now left with the option of settling for a fridge we do not want and the possibility of paying the full catalog price (as we now don't have the time to go round all the local fridge suppliers to price match each fridge product code).
We are very annoyed :mad:
Where do we stand? Any comments greatly appreciated
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