Go Bridal will not refund for wrong wedding dress

vallumlj

My fianc! went to Go Bridal in Tunbridge wells in Feb this year and bought her wedding dress for next June 2012 as she was pregnant and was told the dress took 8 months to come in. She paid a 50% deposit.

She went back this week to pick the small accessories up and they said the dress was ready even known we were not expecting it until next Feb. She then realizes the extra straps that were ordered were not with the dress and they couldn’t remember them at all. The worst part of it is the dress is the wrong color and the lady who served them has now left. This lady gave them extra discount and the receipt was rushed and they sign it for even know it said ivory. They signed for it because they were not sure what they called the color of the dress was but were happy they were getting the right color because they had pictures taken off her in.

She has tried getting her money back but they have refused point blank
Saying they never did that color and it must have been the lighting in the photo. Her mum paid for the dress with her credit card.

I have not got involved yet but £450 is a holiday so I want it back. I thought I would check here for advice before I go in Saturday day and cause a massive row in front of their customers.

Any advice would be great.

fluffnutter

It's really difficult to understand your post.

What colour is the dress? What colour did your fiance want the dress to be? And, crucially, what colour does it say the dress will be on the receipt?

Does the receipt say anything about the straps?

timbo58

oh gosh, stay calm be try to remain calm and polite but firm in your dealings with the shop anyway.
If an item is personalised/customised for you (her) and you (she) has tried it on in the shop and agreed to buy it as it was at that time then I don't think you can cancel or get a refund at all.

I am sure someone will pop along here soon and give you some more specific advice.
The pictures you have of her in the dress she agreed to buy are absolutely crucial: these may prove this was the dress she chose and paid for.