Card Protection Plan (CPP) rip-off: a warning!

Kavafy

I just want to warn everyone about a very unpleasant experience I’ve just had with Card Protection Plan (CPP). It’s a bit complicated so I’ll tell it in bullets.

· Way back in 2001, I took out card insurance with CPP. I’ve subsequently changed address and bank account, and I decided I didn’t want to renew my CPP cover. Just to be sure, I put in postal redirection to my new address.

· So, in June, CPP sent me a letter, which I didn’t get, warning me that my cover was about to auto-renew. Because I didn’t get the letter, I took no action.

· This is where it gets interesting. The old direct debit, with my old bank, had been cancelled. So CPP looked though the details of the cards I had previously registered with them for the purpose of protection, and took payment from one of those cards.

· This account relating to this card had been closed since 2006, so the first I found out about it was getting an alert from Equifax that one of my cards was in arrears. If it hadn’t been for Equifax then there is no way I could have found this out: the card was registered at my old address and has been closed for years. It was pure luck that I found out.

· I made the point to CPP that I had given them those card details for protection of the card, NOT so they could take payment from it. Their response was pretty much: “Tough, it’s in the T’s & C’s.”

I’ll leave you to draw your own conclusions, but my take is that auto-renewing is a money-making scheme for these people, and using card details that you gave them for “protection” is just wrong. I’m not sure what I can do about it, if anything, so I thought I’d at least post this warning for everyone else.

nomoneytoday

If you agreed to their service originally, then is it your fault that it's not been cancelled?

izools

Had you actually called CPP to cancel the service, prior to their taking payment?

CC01

Interesting

moneywolf

This scenario has also happened to me this year, the policy was cancelled & they took money from a card I closed six years ago.

The card has posted late payment fees against me & my credit history is currently wrecked

Cpp have admitted it their fault & I am now going to take legal action against them

This whole case of booking charges to closed accounts needs to be stopped for good

chanz4

good luck, you agreed to the continues authority when setting up. It is upto you to close the cpp down

Fruit_and_Nut_Case

Kavafy wrote: »

The old direct debit, with my old bank, had been cancelled.

Are you sure you originally paid via a Direct Debit? CPP usually sets up a Continuous Payment Authority which is a completely different kettle of fish.

rickbonar

I also had CPP and in my case I couldn't log on to the online and check it as most of the cards were expired or I was no longer with the card company.

I still couldn't get online even after CPP sent me new pin and password!

So I thought I may as well ditch them as the service isn't very good.
Martin Lewis has a better scheme for free.

Any way they still took the 3 year fee. and I'm not sure what the position is now with their service but I asked for all the cards to be taken off. Steer clear of these.....

Kavafy

chanz4 wrote: »

good luck, you agreed to the continues authority when setting up. It is upto you to close the cpp down

No, I didn't! I paid by direct debit. It was CPP that went looking through the details of cards that I had registered with them, not caring that those might be accounts that were closed.

magpiecottage

If you paid by direct debit you can cancel the DD.

If CPP has debited a card without authority then tell the credit card provider it is an unauthorised payment and you want your money back.

magpiecottage

moneywolf wrote: »

Cpp have admitted it their fault & I am now going to take legal action against them

Why are you going to take legal action against them? If they are admitting liability they are, presumably, going to offer some kind of redress. Why not find out what they intend to do first?