6 Months and still no working tax credits

carlooloo

Hello all

6 months ago my employment contract ran out, I was working a standard 40hr week. Luckily enough the very next day I managed to find myself a job but it is only 16hrs a week, I took the job as I thought half a loaf is better than none.

I was receiving working tax credits when I worked 40hrs a week so I called them up to let them know of my change in circumstances. I was advised by the jb centre that I am not entitled jsa but I am entitled to working tax credit.

I made the initial call around the 13th of march and I still haven't received even a penny. I have called countless times but every time they tell me that it's been passed to head office for their decision.

I have four kids to provide for, I earn minimum wage x 16hrs. I am currently still looking for work with longer hours. Luckly my partner get child tax credits or we would be eating grass for dinner

I am in hardship and I was advised that head office can take as long as they want to make a decision. Please can someone give me some advice on how to speed things up as 6 months is a long time

Thank you in advance

cosmic-dust

carlooloo wrote: »

Hello all

6 months ago my employment contract ran out, I was working a standard 40hr week. Luckily enough the very next day I managed to find myself a job but it is only 16hrs a week, I took the job as I thought half a loaf is better than none.

I was receiving working tax credits when I worked 40hrs a week so I called them up to let them know of my change in circumstances. I was advised by the jb centre that I am not entitled jsa but I am entitled to working tax credit.

I made the initial call around the 13th of march and I still haven't received even a penny. I have called countless times but every time they tell me that it's been passed to head office for their decision.

I have four kids to provide for, I earn minimum wage x 16hrs. I am currently still looking for work with longer hours. Luckly my partner get child tax credits or we would be eating grass for dinner

I am in hardship and I was advised that head office can take as long as they want to make a decision. Please can someone give me some advice on how to speed things up as 6 months is a long time

Thank you in advance

It is a joint claim that you have submitted?

carlooloo

Yes it is - I remember we had to both fill in the forms

LegalBlonde

If you made a joint claim, would the amount he receives be the WTC for you both??

I am not sure, we have submitted a claim a few weeks ago and not heard anything, not sure how it will be paid but I presumed it was one payment.

MummyOfTwo

we had something similar - cutting a very long story short, get in touch with your MP if you are in hardship. they are very good at getting things moving!

carlooloo

Update - Still no progress, spoke to local MP Office - they said they don't assist with such cases (tax credits). I called again and got told to wait.

Anyone have any other advice?

shellsuit

I'm confused as you can't claim tax credits if your partner is already claiming them. Or are you just waiting for the joint claim to be updated?

dark_lady

carlooloo wrote: »

Update - Still no progress, spoke to local MP Office - they said they don't assist with such cases (tax credits). I called again and got told to wait.

Anyone have any other advice?

Your MP wouldnt help you? If it were me i would be taking this to the local press.

merlin68

I have two seperate payments in the bank on the same day.

carlooloo

@Shellsuit - she gets Child Tax Credits, I was advised by jobcentre that I won't get JSA because I work 16hrs but I will get WORKING TAX CREDITS

My partner does not work

Shiloe

Its usually only one person out of the couple that any tax credit entitlements run through so you should have been getting WTC through the same claim as she gets CTC through they dont seperate you they treat you as 'one' and use one NINO for the claim on system