Would I Be Entitled To A Refund

terjac3

At Christmas i bought my son a laptop from Currys. This would'nt turn on so we took it back for a replacement. The second one turned on but the speakers did'nt work so we took it back again. The third one worked for a few months until the graphics card started playing up,screws fell out,things inside rattled and whenever you lifted the lid, what seemed to be static filled the screen. It was picked up by their Knowhow delivery driver to be taken off for repair. we finally got it back after about 5 weeks. For 3 weeks it was ok then my son went away for 2 weeks. When he returned, he turned on his laptop and NOTHING.
I would be very grateful if someone could give me any help as to where i stand with a situation like this

Esqui

Worth calling up or taking into store to ask. It might not be refunded, but they may either be able to fix it there and then, or get it back to the repair centre (who are much quicker than 5 weeks now)

Flyboy152

In my opinion, after so many repairs and replacements you should be given a refund. But this is Currys we are talking about here. You could formally reject the goods and take them to the small claims court if they refuse to offer a refund.

arcon5

Flyboy152 wrote: »

In my opinion, after so many repairs and replacements you should be given a refund. But this is Currys we are talking about here. You could formally reject the goods and take them to the small claims court if they refuse to offer a refund.

On what grounds would they have to reject the goods after this long?

Flyboy152

arcon5 wrote: »

On what grounds would they have to reject the goods after this long?

I would assume that after so many repairs and replacement I assume they would be able to reject the goods. If this had been the first repair after ten months, it would be difficult to argue, but as the goods are not fit for purpose, or of merchantable quality, they should be able to rescind.