SE K800i, new SE software and the white screen of death...

Raksha

I downloaded the latest SE software at the weekend, planning on sync my phone and outlook calendar.......

Got the phone and laptop connected, sync failed, the phone flashed a white screen and I've not been able to turn it on since. I purchased it on line through mobileshop.com and haven't so far been able to get hold of anyone in their CS 'chatroom'. 3 have tested the battery and found nothing wrong. All they could suggest was return it to SE, the Phone Doctor on my local market suggested CPW repair centre........

Any ideas? Anyone?

Thanks

gaming_guy

use the cable that came with the phone and upgrade the firmware on the handset, by using SEUS
just follow the instructions in seus

If you have any problems ask drahcir or james-73 for advice or go to Esato and ask for help there as the are v. good with SE phones

drahcir_2

as gaming_guy says try update first, if no good then you will need a service center to do a reflash
s/e site should give you your nearest service center

Raksha

Thanks folks - did as you suggested and get the following message:

Java.Lang.reflect.InvocationTargetException

Does this mean anything to anyone?

gaming_guy

Raksha wrote:

Thanks folks - did as you suggested and get the following message:

Java.Lang.reflect.InvocationTargetException

Does this mean anything to anyone?

try getting the latest version of java here

justpaper

gaming_guy ,.. checking out that software,takin a while to install and update it self,.. im guessing it just a standard flashing tho.. right ?,.

Raksha ,. u need the phone cusomized flashed then normal flashed,. thats what i do to repair S/E phones with the same fault,. k800i are buggy phones,

Raksha

CPW have taken it in to see what they can do under warranty (even though they didn't sell it to me in the first place - nice one CPW) - if they can fix it they will, if not they will send it back to SE.......

jeffcarolt

Try taking the memory card out if you have one fitted. My brother had the same with his phone, took the memory card out and it was OK.