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Advice About a denied Amazon A-Z claim

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Hi All

I was hoping someone could give me some advice on a problem i'm having with Amazon.
I ordered an item from an Amazon Marketplace seller for a friends
birthday.
I canceled the item the next day as her mother told me she already had the item i had ordered.As there was other items this seller had i checked with her mother and we decided to order a few other items from the same seller once i returned from a work conference.
When i returned home a week later i was surprised to be approached by a neighbour saying that they had a parcel for me.
I hadn't ordered anything else.I noticed from the box that it was
the canceled item from the Amazon seller.I was surprised that the canceled order had been sent out.

I emailed the marketplace seller who refused to collect the item
and claimed that they had not received the canceled order from
Amazon they then started getting agressive.
I contacted Amazon and they viewed the communications between myself and the seller and felt that their responses were not approiate I filed an official complaint against the selller in relation to their abusive emails.
I sent the item back unopened and received a partial refund.
I filed an a-z Claim.
I explained in my claim that i had canceled the order and if Amazon didn't send the seller the cancelation notice then surely that was
an issue between Amazon and the seller.
After blaming Amazon for not sending them a cancelation notice the seller suddenly changed tack and starting blaming me becoming threatening and abusive.It was at this stage i contacted Amazon.
In my a-z claim i explained that the item was canceled but sent out
anyway and as the item was returned unopened and not at the sellers expense why did i only receive a partial refund.
The postage amount for the item was £5 but the seller had charged me £20.
Amazon denied my a-z claim and didn't address any of the points i raised about the order being canceled and sent out anyway and
the item being returned completely unopened and at my expense.
The item wasn't opened as the box contained the name of the item all over it so as soon as my neighbour showed the box to me i knew it was the canceled order.
In the denied A-Z claim Amazon said that the buyer could deduct
any returned postage costs and if the item had been opened a restocking item ( but this was only if it had been opened)

I appealled the decision and said that they had not addressed the issues i had raised which were

1.The item was canceled but sent out anyway

2.THe postage amount was £5 and the buyer did not
incur any returned postage fees

3.As the item hadn't been opened there would not
be any restocking fee.Amazon were clear on their information
to me that a restocking fee could be charged if the item was
opened

4.As the only costs the seller had incured was the original £5
postage fee for the canceled order why had i been charged
£20.To resolve it i would be prepared to accept a deduction
of the original £5 postage ( despite it being canceled) but
can not accept a £20 charge as they have incured no other costs

Amazon has again not addressed any of these issues but rejected
the appeal and said ''since this was not received materially
different your seller can charge a restocking.'
I have no idea what they mean by this but they have said the matter is closed so although i have asked them to explain what this means i don't expect to receive a response.

I wondered if anyone could advise me what the best way to proceed would be.I did cancel the item and if there was some misunderstanding between the seller and amazon then surely it is between them.

After failing to sort it out with the seller and Amazon i seem to have little options left.To resolve it i would as stated be prepared to just accept the original £5 postage fee and move on but i'm not happy
to accept a £20 deduction for a cancled order.

Any help/sugguestions would be greatly apprecaited

Thanks everyone
This discussion has been closed.
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