orange bb totaly unuseable in evening

sat56

Never had a problem before with my broadband.

Recently ive noticed that come evening my bb crawls to a halt, pages dont completely load or take forever.

My livebox router stats are
noise 3.2
attenuation 39.5
download rate 8936.

2 weeks ago an openreach engineer kindly disconnected my phone from the green box in the street and left my connection wire dangling. Why i dont know. A week later after reporting a fault another engineer came to fix it and called the first engineer an idiot.

Since then in the evenings my broadband is unusable.
Also ive noticed that the ip adresses have gone from 8x to 2x, not sure when this happened.

Am going to try connect direct to the modem to elimate awireless fault.

Is there anything else i can try. During the day its fine, get a download rate of 6megs which im happy with.

thanks

mokster

I've also experiencing the same with Orange BB. I have no problem with it in the day-time (Saturday/Sunday day-time) but when comes the evening, the internet is totally un-usable.

This only started happening very recently (i.e. in the last couple of weeks). Have Orange reduced the bandwidth in the peak time? Or have they a sudden increase of new customers?

Mark_In_Hampshire

Orange used to have their own equipment in exchanges (called LLU) and a while back decided to throw in the towel and sell it all back to BT.

So customers who previously had an "Orange" connection are being migrated to a "BT Wholesale" one. That might explain both the speed drops, and the change of IP address range.

There isn't really such a thing as "Orange broadband" any more, it's a resold BT based service (like many other providers, for example Plusnet, but unlike providers such as O2/BE and Sky in many exchanges where the service is LLU based)

Buzby

Another factor to remember, is BT have high contention rates of around 25 to 1, which (I believe) is one of the highest in the business, but if this has changed recently I'd be glad for confirmation. If the other 24 connections are seriously active, then your thruput is going to fall in the way described, yet there is nothing you can do - it is really the luck of the draw whether the loading on the segment you have is at its limit. As all BT non-LLU customers will have the same traffic levels (irrespective of branded supplier) the only option is a different connection, either an alternative LLU or cable.

olivarg

Hey i would tend to agree with you with regards to the BT info, but I happend to have both BT Broadband and Orange broadband at my house, due to my wife and my work paying for our seperate broadband. As much as i hate dealing with BT customer services, i can confirm that the Orange broadband is unusable from about 8:45PM, in comparision the BT broadband is uneffected, and i still get the same performance as during the day. So something is not right at Orange, even if they use the same LLU. It doesnt explain why BT's is still working and Oranges is effectivly useless at this time... ?

qpop

Orange = poor broadband provider. As an ex-employee (left three years ago or so) I can say with confidence that, back then at least, even the company didn't believe in the product we were hawking.

Mark_In_Hampshire

olivarg wrote: »

Hey i would tend to agree with you with regards to the BT info, but I happend to have both BT Broadband and Orange broadband at my house, due to my wife and my work paying for our seperate broadband. As much as i hate dealing with BT customer services, i can confirm that the Orange broadband is unusable from about 8:45PM, in comparision the BT broadband is uneffected, and i still get the same performance as during the day. So something is not right at Orange, even if they use the same LLU. It doesnt explain why BT's is still working and Oranges is effectivly useless at this time... ?

Orange were able to provide service more cheaply by having their own LLU kit in exchanges.

As a result of selling the kit to BT, they are now a BT reseller.

And, if their outlay for the connectivity is about the same as it was before, given that the "price per MB" for data connectivity they now have to pay is higher than it was since they're contracting the service out to a third party now, then there might not be enough bandwidth to go around especially at peak times.

That said, the above is supposition not fact. It just happens to fit the scenario.

bod1467

Buzby wrote: »

Another factor to remember, is BT have high contention rates of around 25 to 1

In the old dial-up days typical contention was 50:1 - I didn't think this had really changed, so I'm surprised that you think 25:1 was high. (20:1 used to be a business class contention ratio).

Reluctant_spender

My ex partner had problems with orange until I installed a netgear router. After that no disconnections and a rock solid line, even managed to handle a PS3, laptop and Iphone all at the same time.

mokster

I spoke to Orange last night for about 40 mins. The first 30 mins was about telling them the problem and them trying to troubleshoot. Obviously the troubleshooting was going no where because I couldn't load up any speed test page!

The guy explained to me 3 times about usage contention ratio and I explained back that I would not expect to have a service less than 56Kbps on a 2Mbps line. It took 2 mins to load the basic Google page while he was on the phone and could not load up any speed test page.

He then requested me to connect using LAN cable for troubleshooting but I explain normally I would agree that's a good troubleshooting step if the speed is consistent throughout the day. But in my cause it only happens in the evening after around 8:00pm. Therefore the wireless connection is not the bottleneck when it's performing more than 30Mbps.

After 30 mins of not achieving anything, he finally suggested he'll do a line check. He come back 2 mins later and told me his system just crashed and ask me to call back the next evening!!!! :mad:

I told him to give me the MAC code, and obviously I was talking to the wrong department.

So, I'll be calling the "right" department asking for a MAC code. By the way, the guy did say I will experience the same anywhere I go because of the usage contention. Hmmmm.... I don't think so. At least I wouldn't expect to take 2 mins to load up a basic google page!

Mark_In_Hampshire

You are correct, however, certain interference sources can actually reduce a wireless connection to dial up speeds, such as turning on a microwave in between you and the router. Or possibly something a neighbour is doing. So using wired to test is a good idea.