Changing charges and terms
We may occasionally change or introduce new charges. If we believe any change in our charges will not disadvantage you, we may include it without telling you. However, if we increase our charges, we’ll give you at least 14 days’ notice.
We may change or withdraw services at any time and we may change or introduce new terms to this agreement at any time. If we do, we’ll give you at least 30 days’ notice of these changes. If such changes are to your significant disadvantage you may have a right to end this agreement under clause 11b and we’ll tell you if you do.
11.Ending this agreement
a.Either you or us may end this agreement by giving the other 30 days’ notice in writing. Your notice must include your mobile number and the signature or appropriate security details of the account holder. You must pay the charges during the notice period.
b.You may end this agreement by writing to us if:
(i)we don’t do something fundamental that we should have done under this agreement (for example, if there is a complete failure of the network for 7 days in a row due to something we have done), within 7 days of you asking us in writing;
(ii)we tell you that there will be an increase in the line-rental charge by more than the increase in the retail price index (worked out as a percentage) since the last line-rental increase and you write to us before the increase applies;
(iii)we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or
(iv)we change this agreement to your significant disadvantage including changing or withdrawing services (we will tell you if this is the case) and you write to us within one month of us telling you about the change. This does not apply if the change or withdrawal relates to services which you can cancel without us ending this agreement.
qpop wrote: »
I posted this on another thread, hope it clarifies the situation:
I've done some research and plotted the changes, obviously these are only my changes, but it may be of use to others(The "old" charges are from when I signed up; August 2010):
Old New % change
Monthly bill £35.75 £36.00 0.69%
all l/l and voda mob (/min) £0.20 £0.35 42.86%
Other UK networks £0.35 £0.35 0.00%
0845, 0870 £0.20 £0.14 -42.86%
0844, 0871 £0.35 £0.35 0.00%
0800, 0808, 0500 £0.20 £0.14 -42.86%
Charity numbers £0.00 £0.00 0.00%
Voicemail in UK £0.20 £0.35 42.86%
Standard text £0.12 £0.12 0.00%
Picture message £0.36 £0.37 2.70%
Video message £0.60 £0.62 3.23%
Calls to Europe £1.00 £1 0.00%
Calls to rest of world £1.50 £1.50 0.00%
Text message to abroad £0.24 £0.25 4.00%
Their contract (to me) reads:
and the important bit:
So, in conclusion, unless you've gone significantly over your bill calling Vodafone/landline numbers, as much in that your overall bill would increase by 10% based on last months bill, you can't cancel it under the contract agreement.
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