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AOL admit the have changed my Internet Speed
mike230652
Posts: 530 Forumite
I've been having ( heated ) discussions with AOL for the last week.
My internet connection has dropped from an average 5.7-6.7 Meg. to 2.7 Meg in the last 4 weeks.
I've been through all the usual level 1 guff... change filters etc etc... and persevered to Level 2.
No they have just admitted they reduced the line speed to 2.8 Meg maximum 4 weeks ago...the reason being " Instability on the line to me ". This is pure BS.... I have never had any line issues...
Having then got on to their Billing people to cancel... they can't until the Level 2 techinician confirms the line has been strangled to 2.8 meg...which may take 2-3 weeks. Other than that, I can either continue at the much lower speed... or pay my contract in full!!!
Any advice....??
My internet connection has dropped from an average 5.7-6.7 Meg. to 2.7 Meg in the last 4 weeks.
I've been through all the usual level 1 guff... change filters etc etc... and persevered to Level 2.
No they have just admitted they reduced the line speed to 2.8 Meg maximum 4 weeks ago...the reason being " Instability on the line to me ". This is pure BS.... I have never had any line issues...
Having then got on to their Billing people to cancel... they can't until the Level 2 techinician confirms the line has been strangled to 2.8 meg...which may take 2-3 weeks. Other than that, I can either continue at the much lower speed... or pay my contract in full!!!
Any advice....??
if i had known then what i know now
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Comments
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Post this same message on their own website forum board.
http://www.talktalkmembers.com/forums/
(You'll need to register in order to be able to post)
Firstly, it will get the TT technical side to look into it
Secondly, all the other TT customers who use that board will read it and, if any of them have had the same problem and overcome it, they will probably post back with suggestions.
Thirdly, it will not look good PR to those TT customers who read it so TT will have a major incentive to deal with it quickly.
I suggest you initially approach it with tact and discretion - a politely worded complaint seems to get a more positive reaction on that board than one that shouts and blusters (however frustrated you might feel). If you don't get any action, then turn the heat up.0 -
The are almost certainly lying.
Virgin media lie to me all the time, they make out it is a problem with
my line they have done so on numerous occasions and every time no work is done but the fault clears.
They are just profiteering from offering a lower service.
Demand a refund, leave them0 -
They've set your line to a higher SNR profile. If you post your router stats I'll be able to estimate which one it is. e.g. it could be 24ISNR15, which means:
Up to 24meg package
Interleaved connection
15dB target SNR
Post on the TT member forums speed board and ask for a profile reset.
0
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