Returning something to Tesco after 28 days.

HappyChappy84

If I purchased an item from Tesco on the 4th of May but I only made aware of an issue with the product last night and my purchase has this issue where do I stand with returning the item for a swap or refund? The manufacturer has know about the issue since day 1 but I don't know if they acknowledged it as a fault or if they are saying the issue is normal. What I did find out on the internet last night is the company stopped receiving the affected parts from one company for a while until they sorted out their issue.

Tesco state 28 days but I thought an item could be returned any time?

Please, only factual information as I need to go armed with it to Tesco so they can't walk all over me.

wealdroam

HappyChappy84 wrote: »

If I purchased an item from Tesco on the 4th of May but I only made aware of an issue with the product last night and my purchase has this issue where do I stand with returning the item for a swap or refund? The manufacturer has know about the issue since day 1 but I don't know if they acknowledged it as a fault or if they are saying the issue is normal. What I did find out on the internet last night is the company stopped receiving the affected parts from one company for a while until they sorted out their issue.

Tesco state 28 days but I thought an item could be returned any time?

Please, only factual information as I need to go armed with it to Tesco so they can't walk all over me.

So you only want factual information, eh?

It would help if you gave some idea of what you had bought at Tesco. Was it a £500 television or a bottle of milk?

Anyway, that aside, if the thing is faulty you have up to six years to pursue a remedy from the retailer.

HappyChappy84

Hi,

The item I purchased was an iPad 2 for £400 which suffers very badly from a 'light leak' issue.

http://www.t3.com/news/ipad-2-light-leakage-down-to-faulty-lg-panels?=56177

http://news.cnet.com/lg-light-leak-blamed-for-ipad-2-shortage/8301-17938_105-20060625-1.html

arcon5

I believe their 28-days policy is a no-quibble return policy if you change your mind.


If the item has an inherent fault (which you say it does) you would be entitled to a remedy under Sales of Goods Act. They will either offer a repair, replacement or refund -- their choice.

arcon5

HappyChappy84

Join Date: Jun 2011
Posts: 400
Thanked 3,115 Times in 378 Posts

:shocked::shocked:

HappyChappy84

arcon5 wrote: »

I believe their 28-days policy is a no-quibble return policy if you change your mind.


If the item has an inherent fault (which you say it does) you would be entitled to a remedy under Sales of Goods Act. They will either offer a repair, replacement or refund -- their choice.

I called Tesco Tech Support and they offered to take it away to see if it can be repaired. I doubt it can be and I don't want a reconditioned product as I've had several reconditioned iPhone 4's and they have all been a disaster. I'd much rather have a refund or them swap it for a new one.

HappyChappy84

arcon5 wrote: »

HappyChappy84

Join Date: Jun 2011
Posts: 400
Thanked 3,115 Times in 378 Posts

:shocked::shocked:

Yeah, certain members on another thread seem to be trigger happy with the thanks button.

arcon5

HappyChappy84 wrote: »

I called Tesco Tech Support and they offered to take it away to see if it can be repaired. I doubt it can be and I don't want a reconditioned product as I've had several reconditioned iPhone 4's and they have all been a disaster. I'd much rather have a refund or them swap it for a new one.

When you initially purchase an item you can reject it for a full refund within "reasonable" time. Having bought the item on the 4th May this is long gone -- so the choice of remedy is theirs. Whether it be repair, replace (it would have the be of the same or better quality), or refund.

Ask them if they can refund anyway? They may surprise you

HappyChappy84

arcon5 wrote: »

When you initially purchase an item you can reject it for a full refund within "reasonable" time. Having bought the item on the 4th May this is long gone -- so the choice of remedy is theirs. Whether it be repair, replace (it would have the be of the same or better quality), or refund.

Ask them if they can refund anyway? They may surprise you

They are trying to go down the route of a repair. Tesco collect it from me, send it to apple for a repair and then it's sent back to me. However I happen to know that apple won't repair it and will exchange it for a reconditioned unit, which I don't want. I've had about a dozen reconditioned iPhone 4's each one of them more of a disaster than the previous.

Another question I need some advice on. The superdrive in my MacBook Pro from day 1 has always been fussy at reading some DVDs. Having did some research on this it seemed to be a common problem and it was put down to the superdrive being fussy with some DVDs. My Superdrive has had very little use and 2 days ago it decided not to read any DVDs at all. I took it to the apple store and they said the Superdrive is faulty and it would cost £95 + labour as my MacBook Pro will be two years old at the start of November. Now I know warranties are only for one year but I read somewhere that things have to last a reasonable amount of time beyond warranties. Where would I stand with this?

wealdroam

Why don't you want a reconditioned unit?

Surely, if they repaired yours it then becomes "reconditioned", doesn't it?
Some of Apple's reconditioned units are in fact brand new.

P.s. I know you don't want yours repaired either.

shaun_from_Africa

Why not take the ipad back to an apple store and see what they say?

I know that your contract is with Tesco, but there have been a few posts on here stating that Apple have been very good when faulty goods are taken directly to one of their shops and it may well get resolved far quicker than letting Tesco sort it out.