Orange settling my bill: when?

LLL32

Hi guys

I spoke to Orange this morning regarding my latest phone bill. The amount was £500. This was innacurate based on my usage. I spoke to the agent who informed me I'd have to pay £100, which I expected, Orange would pay the remaining £400. I paid the £100 whilst on the phone and was told I dont have to worry about the balance as Orange would pay this. I made him repeat this a few times

I have checked my balance and they have taken the £100 from my account but the remaining balance of £400 remains

My question is: when can I expect my remaining balance to be £0.00? I appreciate I only spoke to Orange this morning but I am eager to get this resolved so I have no remaining balance

Thanks in advance

OneADay

Probably till the next bill if not sooner - no one on here can tell you.
Give it a couple of days and then ask Orange if nothing happens.

LLL32

Thank you. I'll give them a call in a few days