3 copies of Elle magazine plus a £20 manicure set for £3

LisaChristie

I called them up on the number above to confirm I wish to cancel, he wanted to know how many copies I had received and he said I had another one coming for my payment. He is going to send the cancellation in writing too. I should of asked about the free gift! as I haven't received it. Oh well!

chick10

thank you for the telephone number bunny-zoe

i just called and cancelled the subscription no problem - no questions asked.

i asked about the free gift and again was told they had 28 days from 6/2 when the offer closed, i told them that was any day now and she just said that i am on the 'system' to definately receive the manicure set so we will wait and see..................

tamzin2006

Just to confirm, the details to cancel are below.

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Elle Magazine

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Opening Hours
Mon-Fri: 0800-2100 hrs
Saturday: 1000-1600 hrs

E-mail Address:
[EMAIL="subscribe2@subscription.co.uk"]subscribe2@subscription.co.uk[/EMAIL]

Postal Address:
Hachette Filipacchi UK Ltd
Tower House
Sovereign Park
Market Harborough
Leicestershire
LE16 9EF
United Kingdom

Telephone:
UK: 01858 438863
International: +44 1858 438863

billis431

I have emailed the subscription cancellation, and cancelled the direct debit. I got the same reply as others, 28 days after 6/2/07. I have sent an email telling them it is now 35days since 6/2/07 and have still not received anything.:mad:
Let you know what happens

billis431

Got 2 automated email's saying that someone from customer service will be in touch soon. So far, Nothing! Has anyone actually received their free gift or a positive reply?

Any suggestions on how to follow this up? They should'nt be able to get away with offering a gift, then fail to deliver.:mad:

willow81

I too have been told that I will get a phone call from customer services. Was told that I should have received the gift by now, and that it has been put on reorder. They will apparently contact me to let me know what is happening.

I don't expect to see the elusive free gift at all now I have cancelled. I only guess that those who pay the upcoming direct debit will receive it....

itsybitsy

did anyone read the t&c

Subscription Terms & Conditions
Subscriptions may not include all promotional items packaged with the magazine. An initial 12 month non-refundable contract applies. Unless written notice is given before the end of the initial term, the subscription will continue as a rolling 12 month non-refundable contract.

willow81

The original t&c at time of signing up stated that if you weren't happy you could cancel your direct debit at any point in accordance with the direct debit guarantee. All they ask is that you inform them.

willow81

Received this e-mail this morning:

Dear Miss Jones

Thank you for your recent communication regarding the non receipt of the Manicure Gift Set, unfortunately there has been a delay in the delivery of this gift to ourselves this is now due in at the end of this week upon receipt of the gift we will be despatch this to you immediately.

If you have any further queries in the meantime please do not hesitate to contact me.

Kind Regards

Linda Healy
Data Entry

So there is hope yet!

billis431

Thank you for your recent email.

Please accept my sincere apologies for the inconvenience you have been
caused in receiving your subscription gift.

Unfortunately the stock has been delayed and we are still awaiting
further deliveries. We do hope to despatch the gift within the next 28
working days.

I would like to assure you that this is not the normal service we wish
to portray and that this delay is totally out of our control. However
we do understand the unnecessary inconvenience that this is causing our
subscribers and hope to rectify it as soon as possible.

I am truly sorry for the frustration this has caused but do hope that
you are enjoying the magazine.