Nuttalls of Chester owes us £433.95

Redannette

My husband purchased a ring for me in December 2010. 8 months later still waiting. Went onto Martin,s money tips and found out they are out of business.
I cancelled the order in May of this year and was told the money would be refunded - it has not.
We paid by credit card but had to go through Paypal for some reason. We have contacted the credit card company and we have to send them all the emails we have received.
Looking at Martin,s advice we can claim through section 75 .

Because Nuttalls made us go through Paypal via the credit card does this mean we are not covered by the credit card?

Can anybody advise me on this.

Thanks

shaun_from_Africa

Because Nuttalls made us go through Paypal via the credit card does this mean we are not covered by the credit card?

I'm afraid so.
Your card issuer may help but as the payment wasn't sent directly to the retailer then they are under no legal obligation to do so.
All you can do is to contact them and see what they say.

BargainGalore

Posted from mse site

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

• When you buy through third parties. Travel agents, paypal etc.
  You're usually unlikely to be covered when payments are made to a company that isn't the one providing you with the good or service because the credit card company must have a direct relationship for them to be equally liable.
  The first main area is paying via an online processer such as PayPal, WorldPay or Google Checkout. Though these can have their own refund systems, they aren't as strong as the legal protection of Section 75.
• 
  There have also been recent cases where people buying goods on Amazon through other suppliers, have been turned down for Section 75 claims by credit card companies. Much opinion is these SHOULD be covered by section 75, but it may be a fight to make it happen.
• 
  
  The other is buying through a Travel Agent, where it is simply directing you to get a flight from an airline or package holiday from a Tour Operator. You should have ATOL protection for package holidays anyway (see Cheap Package Holidays) but flights don't usually have protection elsewhere. If you're not covered elsewhere, as many travel companies act as an agent of the tour operator, a claim against your card provider could be successful, so give it a try.

squeaky

Hi,

We have an earlier thread about Nuttalls which you may find helpful in places:- Nuttalls of Chester - no idea whats going on