Hotel Cancellation Rights...do we have any in this case?

Flyboy152 · 1 September 2011 at 2:08PM

goater78 wrote: »

Of course he does. If you request the whole hotel on an exclusive basis you are not allowing the hotel to sell the rooms to other people. Therefore you are responsible for filling these rooms up as you have imposed the trade restriction on the hotel. Therefore you are liable for any empty rooms that your guests don't take!

But if the guest books the room and they are told they are liable for any losses, I shouldn't think the hotel can then default to another party.

hcb42 · 1 September 2011 at 9:43PM

goater78 wrote: »

Don't take this personally but you can't be very good at your job. If you are in hotel management and agree for a bridal party to be the only guests allowed to stay in your hotel on a set date and then don't get a guarantee from the wedding organisers that all rooms will be taken then you stand to lose alot of money. Its terrible business sense.

What you say above is a different situation, they can reserve a set number of rooms in the hotel and not take them all because they get released back into the system and can be sold to other guests. Its a different situation when you want to restrict the hotel to just one wedding party

Dont take this personally, but you clearly can't read posts very well :rotfl:

Firstly I wouldn't agree for a bridal party to be the only guests in my hotel. For a start, in all my years, never had a wedding party that big. I work in a BIG hotel you see. And it has all kinds of implications which most people who dont look at the finer points of demand wouldnt immediately appreciate. giving exclusivity to a market segment who always want a bargain rate is against my religion tbh.

Secondly, IF i worked in a small intimate hotel which wanted exclusivity, then of course I would have a guarantee, I would not be expecting a spreadsheet with bank details of guests in it, I would have taken a non refundable deposit - and I would have charged a premium rate and insisted on a minimum two night stay for all.

Thirdly, if I had a pound for every bride and groom that told me they need 50 rooms for their guests, when I know it will actually be 20 at the most, and I wouldnt need to work at all. THey all overestimate this. Everyone who has worked in a hotel more than a week in sales knows this. You dont even need to be good at your job to know this.

Doesnt take away the fact, that the terms of what was agreed are what are important here. Hotels hold rooms provisionally all the time. I know I can sell 50 on the day for that night if I had to, so not a big drama.

Finally, when I posted, the OP had not made it clear the B&G had exclusivity.

however, to go back to my point about exclusivity......

Imagine I am getting married. I find the hotel of my dreams in italy. It has 25 double bedrooms. I only have 22 couples I want to invite. I dont know if they can all come. Maybe 1-2 can't. I havent invited them yet, dont do that until 3 months before say. But i still want the hotel, even though I can only fill 20-22 rooms and I still want exclusivity. So I have to pay for the rooms anyway...I wouldnt turn around to my friend, who cannot make it for reasons explained by the OP and say...oh, well you owe me £300 as I wouldnt have booked the £25K wedding here in this exclusive hotel, I fell in love with if you werent going to come. IYSWIM.....

That's bunkum. The B&G, if they have indeed booked this exclusively, need to accept the liability potentially here. Or they can tell the hotel to sell the room to someone else. The proverbial spare part at a wedding, as it were.

However, I will take your career advice on board and tell my boss you think I am not very good.........:rotfl::rotfl:

OP, if you want to continue this discussion, PM me, without trawling all over the day's postings, which I am ill inclined to do right now, I still dont know what you agreed to, if anything at all

System · 1 September 2011 at 10:16PM

The first line of the op's post says the whole hotel was booked out by the bride. That is a completely different scenario to what you are talking about above. There is no point getting all annoyed about it. You're original post implied you would be happy to accept an exclusive hire of you whole hotel without any financial guarantee, that would clearly be terrible business practice and indicate you were a terrible hotel manager. However you have now clarified that you wouldn't do this so I retract that claim!

System · 1 September 2011 at 10:47PM

I think you have edited your post as I was replying? Your example if the Italian hotel seems new and rather fanciful to be honest! From the ops posts it appears they have booked a room at the hotel, they agreed to the terms and conditions which stated they had a cancellation period. As they have cancelled the room after this date the hotel is charging them for the room, the op wants to see if they have to pay for this room. The debate that has arisen between myself and another poster is if they refuse to pay for the room what will happen. I suspect the bride will be charged, however we don't know the facts so it's all guesswork. I don't believe this is fair on the bride because although it's not the op's fault what has happened it's not the brides either. The bride is not charging the op anything it's the hotel that is charging him.